Crosman Custom Shop 2400KT impressions (not great)

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TucsonAZ

TucsonAZ

Member
Dec 12, 2018
67
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AZ, United States
I thought I would be far more impressed with this but compared to the $79 CP1 this thing feels like a toy. I'll put it into use and I'm sure I'll like it but straight away I'm unhappy with Crosman and their customer support. The gun cam with the front sight 3 degrees of center and the fore-grip has a very very strong perfume odor (maybe a scented lotion from an employee). Needless to say having a scented gun was not in the plans for me. Upon contacting Crosman here's what they had to say:



"The stock and forearm are made of a weather resistant polymer.

I would ask that you just take some warm soapy water and wash the forearm and the stock off. This would take care of any scented lotions that could have been on someones hands.

As for the front sight, that is pressed on to the barrel you should be able to take a soft cloth a wrap it around the sight a little and adjust the front sight.

If you are still having a problem with the scent with the scent with the forearm and stock on the gun, than we would need to get those pieces sent back to get them replaced .

Let me know if you are going to need to have them replaced?

Thank you,
Sally"



I'm not overly pleased with that response by any means, they want me to resolve the issue for them? I can do this but I shouldn't have to is the point, what happened to quality control. She also clearly doesn't understand how petrochemicals work thinking you can wash them off and they're just gone. Anyway, I wouldn't buy from them again personally, there's better values out there to be found for certain.
 
I personally would not be concerned with such minor cosmetic issues. (Did you see what I did there ?) You must adjust the sights in any case, and a wipe down of the entire pistol with some Ballistol should alleviate that nasty girly smell. Who knows,maybe Crosman has come up with a new marketing ploy by giving us new airguns spritzed with Chanel No 5 to boost our masculine impulses.
 
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I am sorry ,butt I see nothing wrong with that response ,try it,if it doesn't work ,do as she says and send it back.I have had good results with them.

You should send it back,a lot of people are allergic to certain chemical smells.Get your money and be happy.

On another note,I bought a nice gun stock for my .22 ,it had a small dent in it,very small,the customer service lady called me and ask me how I liked the stock!I told her it was great,butt arrived with a small dent,she said," I sense some disappointment in your voice,we want to make you happy,keep that stock,you will get a new one in a couple of days".....Yep, I got a new stock in a couple of days...now that is Great customer service;how many business call the customer ask ask them how they like their product?I do see that some email and me ask for my opinion..


 
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I completely understand your disappointment with the site being off center but their response seemed acceptable. (If you cant easily correct it. Send it back) it wasnt her fault it came defective but she did seem willing to get it right. Just my 2 cents.
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It wasn't her fault as a person but she wasn't emailing me as an individual person she was emailing me as Crosman. I think the point is that while I can fix the the sight the petrochemical issue isn't how petrochemicals work, that scent is chemically bonded to the polymer grip, it's like telling somebody to wash out a plastic bottle that had gasoline in it and it should be fine for drinking out of. 

Additionally, this is a new item, it shouldn't have a second hand feel to it with issues I have to fix. If this was acceptable to them what other quality control issues are there? She could have offered to send me the $2 grip and it would have been done. Instead she is asking me to disassemble the gun and give part a soapy bath? Crosman could have just taken the hit on this and on top of it all she wants me to send the part back? It's a $2 part, seriously!!!!? 



They just responded with the following:



Attached is the UPS label to send the gun in to be looked at by our quality department.

On a piece of paper please put your name, address, phone number and the problem with the gun. Put this in the box with gun. Seal up the box.

Print off the UPS label and attach it to the outside of the box. Drop the box off at the local UPS store or wherever UPS picks up. We will get the gun looked at and see what can be done on the gun.

Thank you,
Sally



So now I'm going to be without the gun while they fix the "issues" that I could just resolve myself if they sent me a $2 part. I'm pretty sure now based on this logic where they spend more in shipping than the part is worth that Crosman is owned by the government because this is a nonsensical way of doing business.
 
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Totally off topic here, some people would not be happy if you hung them with a brand new rope.



Now for this crosman "issue",

Try to keep in mind people call parts/warranty/crosman and say THE strangest things - not the op but it does happen- and time after time they handle it with professional courtesy.

Call any of the top airgun makers ( if you can even contact them directly it might happen on the first try with the phone like it does with crosman) and tell them " my airgun smells funny" , really might be fun just to try to see the variety of responses.

But crosman instantly wants a customer happy so, send the offending part back and we will replace it a.s.a.p. if there is ANY issue ( truth be told they would have likely just sent new one the second the old part showed. They have had people just try to get free parts with any old reason you can think of, so unfortunately they now need a part back.

Or of that isnt good enough they offer to pay return shipping and replace it a.s.a.p. ( crosman does not doddle ).

So again call any other airgun manufacturer ( not your dealer) and see just how fast and easy a return/repair/replacement is .

Crosmans business and customer service model is what ALL the top end airguns SHOULD be. 

EVEN if it were an imaginary ( and I'm not saying that) Crosman WILL take care of it and they will do so FAST. If a person can not live with crosman customer service then they should NEVER consider most of the top end airguns as they will be overwhelmingly bummed and singing ht eblues if anything is off.



They will take care of you.



John


 
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Totally off topic here, some people would not be happy if you hung them with a brand new rope.



Now for this crosman "issue",

Try to keep in mind people call parts/warranty/crosman and say THE strangest things - not the op but it does happen- and time after time they handle it with professional courtesy.

Call any of the top airgun makers ( if you can even contact them directly it might happen on the first try with the phone like it does with crosman) and tell them " my airgun smells funny" , really might be fun just to try to see the variety of responses.

But crosman instantly wants a customer happy so, send the offending part back and we will replace it a.s.a.p. if there is ANY issue ( truth be told they would have likely just sent new one the second the old part showed. They have had people just try to get free parts with any old reason you can think of, so unfortunately they now need a part back.

Or of that isnt good enough they offer to pay return shipping and replace it a.s.a.p. ( crosman does not doddle ).

So again call any other airgun manufacturer ( not your dealer) and see just how fast and easy a return/repair/replacement is .

Crosmans business and customer service model is what ALL the top end airguns SHOULD be. 

EVEN if it were an imaginary ( and I'm not saying that) Crosman WILL take care of it and they will do so FAST. If a person can not live with crosman customer service then they should NEVER consider most of the top end airguns as they will be overwhelmingly bummed and singing ht eblues if anything is off.



They will take care of you.



John

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My issue is they want the entire gun back, I had no trouble with sending them back the $3 part, I don't actually even need it as I'm using the Mrod grip on my build and I've already bought that. In fact, I told them I was about to order some parts and would be fine with them just giving me free shipping on the order or including the foregrip with that order. I don't think it's inconceivable that somebody put on scented lotion in the winter when assembling the gun. It's only the foregrip that even smells. 



Most of the people I know with firearms agree that a single spray of scented anything would basically ruin their hunting guns. They won't even hug their wives around hunting time to avoid getting the perfume on them. Many animals will trust their nose long before their eyes. So for me to expect to receive a new gun (be it .177 pellet or .308 powder) that doesn't smell like my grandmas scented lotion seems very reasonable. 



I guess I don't understand the point in spending $20 to ship the gun back and forth for them to replace a $3 part they can just send me and I can install. It doesn't make sense from any standpoint be it business or customer service.



I think maybe you're simply justifying something when in truth we should all expect reasonable support on the products we're buying and just because some companies are bad at it doesn't mean we should give those with better support a free pass on quality control of feel "lucky" to be getting it. Sure, this is a simple issue but it's also a very very simple fix that doesn't involve risking more shipping of the gun to resolve. 
 
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...crosman has by far the best customer serivce in the industry (imo)... i have ordered many 2400kt's and i sure wasnt expecting to see this negative stuff . i usually knock that damn $2 front sight off with a block of wood up against the back of the sight blade, hitting the wood with hammer. they pop off - no glue. easy to re-affix more correctly . ( looking back , i think i learned this by getting a slightly crooked front sight on a 10.1" walther barrel 2400kt i got for my daughter - damn that gun was fun ! ) the steel breech on mines usually get a scope straight away. , and i usually put a tko stage 5 pickle on the end..... they make you buy that stupid front sight, tho... now , i dont know what's going with the fragrances or purfume .... yeah.... pretty sure i just dont know what to say about all of that.... but i have been dealing with sally s. there for a while - i was an auth service center and ordered lots of parts with her. she was sharper a few years ago, but ive noticed a difference lately. sally has helped me far more than i'll be able to help her the later yrs just by being more patient (and i find talking with her the phone better than emails).. i liked talking with cameron pretty well (might try him) - he knows about all of the sleepers (good , cheap guns that were looked over) . like some of those first np rifles that had ' els ' part numbers ; .22 benjamin np limited edition , for example , and benjamin rushmore was in only in 2015 - but a goodie ($35 for the strut) ..... im thinking he has a good stash of those .22 or .20 premiers in the cardboard box... cool stuff. i can help you with the front sight if you like. just pm me. - paul.
 
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...crosman has by far the best customer serivce in the industry (imo)... i have ordered many 2400kt's and i sure wasnt expecting to see this negative stuff . i usually knock that damn $2 front sight off with a block of wood up against the back of the sight blade, hitting the wood with hammer. they pop off - no glue. easy to re-affix more correctly . ( looking back , i think i learned this by getting a slightly crooked front sight on a 10.1" walther barrel 2400kt i got for my daughter - damn that gun was fun ! ) the steel breech on mines usually get a scope straight away. , and i usually put a tko stage 5 pickle on the end..... they make you buy that stupid front sight, tho... now , i dont know what's going with the fragrances or purfume .... yeah.... pretty sure i just dont know what to say about all of that.... but i have been dealing with sally s. there for a while - i was an auth service center and ordered lots of parts with her. she was sharper a few years ago, but ive noticed a difference lately. sally has helped me far more than i'll be able to help her the later yrs just by being more patient (and i find talking with her the phone better than emails).. i liked talking with cameron pretty well (might try him) - he knows about all of the sleepers (good , cheap guns that were looked over) . like some of those first np rifles that had ' els ' part numbers ; .22 benjamin np limited edition , for example , and benjamin rushmore was in only in 2015 - but a goodie ($35 for the strut) ..... im thinking he has a good stash of those .22 or .20 premiers in the cardboard box... cool stuff. i can help you with the front sight if you like. just pm me. - paul.
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Thanks for the great response and I don't disagree. A good example of this is a 30v 5 amp variable power supply I bought. I got this China thing for $30 which is dirt cheap for what it is. I knew it needed a going over before first use and sure enough, loose screws, mosfets with no thermal compound. I didn't care because of the budget price, the known issues, and because I knew going in what I was getting. I don't care about the front sight I didn't want on a "custom" gun as I'll remove it anyway but if you're going to force me to buy it put the damn thing on straight. 



As for the perfume issue, well, I don't even know. I'll likely print the label she sent and just send the foregrip in and they can go from there. Mostly I'm bothered because if I were a 14 year old kid ordering this thing I wouldn't know how to deal with these issue and wouldn't want my gun smelling like my grandmas hugs. If I knew going in they had quality control issues it would be a different story but I feel like at the $90 price point it isn't the deal I was thinking it would be. 
 
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..poop...$90 ? maybe that's with our 25% coupon (or do they allow that in the custom shop ?) ...hmmm.... i usually have to wait until their november special or december for that old price....i used to get one around my birthday in dec for $87 shipped or something like that.....that's actuall a heck of deal ! ( but you're right about someone who doesnt tinker around with this things being upset. ) as compared to the normal 2240 , you get a better trigger, steel breach ($40) , shoulder stock ($25) and some cool laser printed personalization.... show me how you got it for $90.....their shipping is more nowdays ,tho.. i wonder if 2400kt's can be on free shipping friday or whatever they have (or had).... i was remembering one time sally chewed my ass for ordering walther barrels w/out going thru the custom shop.....then after she chewed me, i said , " well ok".... got the part number off gta or something ( or the green forum maybe )......then she said , " nope , i gotta sell it ya - you had the parts number. " that was a trip. " you guys arent supposed to have these part numbers and be ordering this stuff w/out putting it on a custom shop gun !" i'll be glad when (or if ) they start making .22 disco/22xx walther barrels in 18" and 24" length - the 14.5" is awesome ($45).... hey , what is a $79 cp1 ?
 
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..poop...$90 ? maybe that's with our 25% coupon (or do they allow that in the custom shop ?) ...hmmm.... i usually have to wait until their november special or december for that old price....i used to get one around my birthday in dec for $87 shipped or something like that.....that's actuall a heck of deal ! ( but you're right about someone who doesnt tinker around with this things being upset. ) as compared to the normal 2240 , you get a better trigger, steel breach ($40) , shoulder stock ($25) and some cool laser printed personalization.... show me how you got it for $90.....their shipping is more nowdays ,tho.. i wonder if 2400kt's can be on free shipping friday or whatever they have (or had).... i was remembering one time sally chewed my ass for ordering walther barrels w/out going thru the custom shop.....then after she chewed me, i said , " well ok".... got the part number off gta or something ( or the green forum maybe )......then she said , " nope , i gotta sell it ya - you had the parts number. " that was a trip. " you guys arent supposed to have these part numbers and be ordering this stuff w/out putting it on a custom shop gun !" i'll be glad when (or if ) they start making .22 disco/22xx walther barrels in 18" and 24" length - the 14.5" is awesome ($45).... hey , what is a $79 cp1 ?
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Man, I didn't know these people there had that kind of history. This woman has to think I'm mad in the head talking about my scratch and sniff fore grip! I for sure like Crosman, the gun feels like more of a toy than I was expecting but I do think for the price it's a nice little deal and I'm not saying I wouldn't order another. Like I said, I just expected a quick and easy "ohhh that sucks we shipped you a new one" since it's such a cheap part.



I left the 2400KT in the cart for a few days and they sent a free shipping coupon code. No, you can't use the discount code with the custom shop. 



The CP1 is from MRODAIR and I see he upped the price $10 to $89 but it's still an amazing value and feels so much better in hand than the 2240. 
 
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......... ok , cool . . . i've been using that spooky customer prediction technology to my advantage lately. for any larger purchase - even shoes / boots . just shop around one night , leave items in your carts , and do not clear you browsing history (i use the other web browser, explorer) ... i'm gonna do what you did now. thanx. - paul.
 
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Well, I had the chance to chat with Sally today after some phone tag. She said nobody in the factory could pick up any odor or scent of any kind of the 2400 or the box yet when I had it I had my neighbors and friends smell it and it had a strong scent of a citrus type perfume. 



Anyway, she said she'd send it back to me and if I was still having issues I could send it back again which means shipping 4x on an $89 gun and seems wasteful when I knew the smell wasn't going to just disappear by shipping it back to them. I told them they could just keep the thing and not to worry about it as I wouldn't be able to use it with the smell and didn't want to waste the money (theirs or mine) shipping it. She was sweet and said she would just refund me sooooo, problem solved other than the bucket full of parts I'd already bought for the thing lol. Anyway, in the end I'm happy with their customer support and would risk another order in the future. 
 
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