My order was processed yesterday morning, and I got a system generated email at 7:26am thanking me for my order. The PayPal aspect of the order also went through at 7:26am, which is why I'm guessing the NEA email was system generated.
At 6:58pm I received an email from NEA that they only had one tin left of MK2 Heavies, which will come in my order, but I won't be getting a free tin since my order was for different tins of pellets. I see from later posts that they will be adding that to their web site, which is good, so I must not have been the only one to mis-interpret that offer. Also gleaned from other posts mentioning phone orders, my order was there first, before the phone calls, looking for the same pellets, but still I missed out. I guess phone orders are the way to get better response.
I also received the PayPal notification that my order has shipped, at 7:11pm yesterday, with a USPS tracking number, but tracking shows only a label was created. My experience with USPS is that they have the worst tracking of any of the carriers, and the slowest of all to update status for tracking numbers. I am confident that it's on the way and I'll have it shortly.
I have not received anything in the way of a refund for the ordered, and paid for item, that I was told would not be included from my order. Nor have I received any notification of a refund from the $18 shipping fee they charged. I live only about 200 miles, or about 3 hours from them, but shipping has gone up a lot over the last 18 months, so it is what it is for shipping. But a 20% reduction in what is being shipped should result in some kind of an adjustment, we'll just have to wait and see. I'd love to have an airgun specializing vendor on the east coast, near my location to deal with, and I'm keeping my fingers crossed.