Calling Pyramyd Air via telephone - do they *ever* answer the phone??

This time of the year LUCK OF THE DRAW .My third attempt yesterday got thru you have to call very early I think, I'm on the west coast & I hate that recording. Good luck

The only time I have had any luck was when I go to sign on and put in my username and password, I automatically get a chat session guy come on asking whether he can help me. I start the chat and then tell him to "FORGET ABOUT WORLD PEACE, VISUALIZE A MAN TRYING TO NOT GO POSTAL, AM I THE ONLY PERSON IN THE WORLD WHO KNOWS HOW TO PICK UP A PHONE … TELL THE FRONT OFFICE TO PICK UP THE DAMNED PHONE … DON"T GIVE ME NO LIP ABOUT IT NOT BEING STANDARD OPERATING PROCEDURE, MY KARMA JUST RAN OVER YOUR DOGMA, NO I DO NOT HAVE PMS … HELL, THIS IS ONE OF MY BETTER DAYS … NOW GET SOMEONE ON THE DAMNED PHONE I'M A EX_COMBAT VETERAN … EVERYTHING DESTROYED IN 10 MINUTES OR THE NEXT ONE IS FREE"

Guess what, I got patched right into the front office.

Shalom

John

I called yesterday to cancel an order. I called 4pm central time and waited about 10 minutes until someone answered the call. Representative was very nice. 

So this is a particularly difficult time of year, everyone is probably running around with their hair on fire because of the sales and so forth. 

Funny enough though, I also bought a Nomad II and returned a (broken) Nomad II for a refund. If memory serves it took them a while to actually process the refund once they received it, about a month as I recall, because they sent me an actual physical cheque as the time frame to simply refund my credit card had passed. I was able to call and get people on the phone, however getting the person you wanted required waiting and getting call back which, at least for me, they did do. 



Can I offer a piece of unsolicited advice? Try to stay calm, friendly, and polite. Go out of your way to thank them even for talking to you. The customer service reps who handle the phones don't make the hiring decisions, and they don't get to decide whether or not the call room is adequately staffed. They're just another 9-5 working stiff like the rest of us, trying to do a hard job. And believe what with people yelling and making threats about things often out of their control, it is a hard job psychologically. So I'd call and leave a friendly message with your contact information and requesting a call back. If you leave a message that makes whoever is supposed to call you think they're about to get a screaming at, your call might get bumped a few spots if you know what I mean. Conversely if you're polite, friendly, and commiserate a little with the rep, they'll probably be so happy that SOMEONE understands what they're dealing with you may even get a little special treatment. You can always tell the people who've worked in customer service vs. those who haven't (or have completely forgotten the experience) based on how they treat you. Being friendly and polite costs nothing and can go a long way. 

I called. Waited. Left a voice mail. They returned my call. 

But to your question. Call right at opening time. More apt to get a rep. And this time of year is nuts. Can you imagine the type and level of phone calls/questions they get this time of year???

The only time I have had any luck was when I go to sign on and put in my username and password, I automatically get a chat session guy come on asking whether he can help me. I start the chat and then tell him to "FORGET ABOUT WORLD PEACE, VISUALIZE A MAN TRYING TO NOT GO POSTAL, AM I THE ONLY PERSON IN THE WORLD WHO KNOWS HOW TO PICK UP A PHONE … TELL THE FRONT OFFICE TO PICK UP THE DAMNED PHONE … DON"T GIVE ME NO LIP ABOUT IT NOT BEING STANDARD OPERATING PROCEDURE, MY KARMA JUST RAN OVER YOUR DOGMA, NO I DO NOT HAVE PMS … HELL, THIS IS ONE OF MY BETTER DAYS … NOW GET SOMEONE ON THE DAMNED PHONE I'M A EX_COMBAT VETERAN … EVERYTHING DESTROYED IN 10 MINUTES OR THE NEXT ONE IS FREE"

Guess what, I got patched right into the front office.

Shalom

John

Click to expand...

The front office I hope not of your local police department. Red Flag laws ya' know.

Yep, I agree, that's why I am always Mr. Congeniality,

Mr. Empathy,

Mr. Style, Class and Charisma

Mr. Trustworthy, Loyal, Helpful, Friendly, Courteous, Kind, Obedient, Cheerful, Thrifty, Brave, Clean and Reverent

Yep, that's me all over

BUT if I REALLY want something done, what has always worked best for me is to make them laugh 

If you make them laugh, they will always go out of their way to accommodate you.

Everyone ... including Ernest Rowe. The last time I sent in my gun to FXUSA, the carrier placed my box on top of another box and somehow my shipping sticker ended up on another box and their shipping sticker ended up on my box. FX received the box, opened it and gave me a quick call on the phone asking why I had sent them a box full of women's panties. I said that I didn't and where da heck was my Wildcat. They said that there was no Wildcat with the panties. I said that they had darn well better find out what happened to my gun. The gun eventually resurfaced somewhere in South Philly and got sent back to FXUSA. Three weeks later I called up FXUSA and asked how everything was going with my Wildcat. Somehow it had been placed on a shelf and forgot about, they hadn't even started on the gun yet. I asked to talk to Ernest Rowe. Ernest picked up the phone and I went through the whole rig-a-marol telling about the shipping screw up, the sticker that didn't stick, the panties in the box, some fat lady in South Philly ordering the wrong size, the box getting found, the carrier not wanting to do anything about it at first, the package eventually reaching FXUSA and how the box had been placed on a shelf and forgotten for 3 weeks until I called to ask about it. Ernest was rolling on the floor, laughing so hard he couldn't catch his breath. I told him that it may be funny to him but that these weren't tears of joy rolling down my face. He asked what it would take to make things right. I said … well … are you really the one and only world famous Ernest Rowe. He said "That's me! I said "why do you sound like Darth Vader?" He asked "Who is Darth Vader?" I said "That's the fat girl in Philly who sent the whole box of thongs to you." He said "were they for me?" I said," Who else … you're a ladies man aren't you??? … she probably saw you on the internet and got the hots for you." He said,"Ohhhh My!" 

At this point I started laughing also. I said, "how's about you starting on the gun right now and getting it back to me as quick as possible and sending me a autograph and I'll know if it is real or not." He asked, "how will you know if the autograph is real or not?" I said in my best Darth Vader voice, "Because I ... AM … YOUR … FATHER!"

I had the gun in 3 days!

John

LOL!! john.....well done.

I always call Ernest first if I'm going to send him anything, that way he knows what to look for.

Zonk

Thats why I switched my business to Utah Airguns, they answer the phone. 

I don't know why folks are so married to the phone. Contacting support via email will get you results MUCH quicker with most if the bigger vendors (plus you gain a digital paper trail in the remote instances that you need evidence for a chargeback).

The reality is they can effectively handle a MUCH greater volume of customer support inquiries that way, and people just like to talk and ramble on the phone - so I don't blame them for not being able to field calls.

Everyone that has an account on this forum has an email address, and you can typically find their support email in your digital receipts.

Most of the time I phone Pyramyd I get answered or wait about 10 minutes to talk.

Got the same as you did. Called 2x in October, and once in November. I waited on the line so long that the call was cancelled by the telephone company. No one answers the phone anymore...… Chat line works, but if you need to talk to someone it is a complete crap shoot.

Its best to avoid PA and AGD for best results

Haven't called them in a long time but did email them about a problem which they refused to take care of. I bought 4 tins of pellets and one of them had a label for 22 caliber but was filled with 177. I had bought these quite awhile before like many people do to stock their shelves. I contacted PA and was put through an inquisition and because I couldn't tell them the exact order number which they had in front of them on the computer they just quit talking to me. I supplied pictures of all the tins as per their request and did everything else they asked except the order number. Nothing.

I contacted Predator International and with the same information. I was told they had never seen that before, I hadn't either. No worries what's your shipping address and what type pellets do you want. Arrived a few days later from someone with no dog in the fight really.

E-mail is good but I can blab 100 words a minute and type 2. I've never had a problem, must be holidays.

I have contacted them at least 2 times this past few weeks, when i had trouble placing an order online. They returned my calls both times, it must just be dumb luck, but I have had these issues with AOA as well, but seems someone always contacts me. Even Krale, I had problems placing an order, I was not about to call the Netherlands, so the e-mail had to do. Someone finally did get in touch with me a few days later, but finally I figured out how to check out on their site.