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Calling out vendor JSAR for questionable practices.

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ctshooter

ctshooter

Member
Oct 30, 2018
4,069
1,818
CT, United States
I really want to give a small company the benefit of the doubt, but enough is enough. I’ve been kind for long enough with this company and now I am going public. I feel like I have been scammed and strung along for too long. Here’s my story:



Sept 9 – place order for .257 Raptor.



Wait 5 months for nothing. Zero communication. No updates, just lame posts with we’re working on it and more and more delays. Sorry guys – don’t say a product has a 6 week pre-order wait when you know your full of s**t.



Contact JSAR in Feb to cancel order. Was told order was cancelled and I would be refunded.



Weekly emails between myself and Jacob with excuse after excuse. First it was oh I thought it went through, then I’m working on it, then oh I thought that was resolved, and then I think I found out that your order was so old our system can’t refund you, to I can send you a PayPal or a check. I chose the check over a month ago – it’ll be in the mail, more weekly emails, oh I thought that was resolved, let me look back into it.



I am trying to be polite through this process and give people the benefit of the doubt during COVID, but I had requested my refund well before social isolation and work shutdowns went into effect.



This wouldn’t be the first time ordering from JSAR and getting the run around. I ordered a machined Prod barrel and it was well over 3 months before I got that, and the transfer ports didn’t line up perfectly.



I am sorry if the company is having financial problems, which seems to be likely, but they still owe me $1600 for products not delivered. I hate to have to file a claim with my CC against JSAR, but it appears that will be the next step.
 
This is just bad business , I would of cancelled my credit card long before you did if being run around , A refund only takes a few days , Hey we all have things happen to all of us , like health or financial issues , and I can see now alot of us are going threw tough times , but geeze you placed order many months before Virus hit , I personally would of cancelled card long ago , and posted it to let others know , if they not being honest , Let us know outcome and thanks for warning , If they belong to this forum they will respond and make things rite But I would cancel card first , LOU
 
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I really hate to see them in this much distress Other than the time factor, I have had a good relationship with them. Answered phone calls and questions when I needed them.

Their product has a very good design. The tensioned barrel effectively removes much of the harmonic situation that barrels have and in high power conditions, the balanced valve is hard to beat.

The difficulty is getting the gun dialed in if the owner is not patient and mildly understanding of the process.
 
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Unfortunately it's not the design of the gun I have/had issues with, it is the company. Advertise an externally adjustable reg that is still in development? Deliver guns to people with workarounds because the final design isn't ready? Tell people getting 160fpe out of a .257 will be easy, when even getting 120fpe is a struggle? 

The whole thing is a bad joke. For all practical purposes this company should be out of business the way they work. I have to try and track you down on a phone call because you don't answer emails?

Well I just made one call, to my CC company to open a dispute. Sorry JSAR..... you guys left the screen door open for the cat to escape.
 
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I ordered a Raptor back in August and received it 12-14 weeks later. I still own it, and don't have any plans of selling it. I actually went all-in and had a friend machine up a couple additional barrels for it in .22. I kinda consider it my test-bed/tinkerer's dream airgun. While I haven't had much time to play with it, I've had it from 19.5fpe as a .20, up to 49fpe as a .22 with the 25.39gr JSB redesigns-and that's with a reduced wire diameter hammer spring. 

@ctshooter, you've been much more patient than I would have been. The original 12-14 weeks seemed like a very long time for me. You'd be on 7-8 months now. Wow.

Mine was one of the early ones, delivered with a fixed regulator. The gun went back to JSAR for the adjustable regulator in January, and I've had it back in my possession for a couple months now. 

I kinda remember seeing that they were having trouble with the .257s. There was talk of titanium plenums for that configuration, and then they couldn't get them to seal, so they went back to steel as the tube/plenum. There was also talk of a stick magazine for the .257s because their regular magazine design wouldn't work. Then there was a delay getting the adjustable regs, then the 'rona messed up the carbon fiber bottle supply chain. They also had a couple of the core employees leave in the midst of all that.

It seems that you've had a very different experience than I did, but my biggest gripe was the disparity in promised and actual wait times. In my dealings with them, I never felt like I was getting swindled or they were out to be dishonest or cheat anybody financially. 

My JSAR opinion: LOTS of research/development and supply chain managing, and customer service, and sales, and advertising, and machining, and assembly, and quality control, and shipping, and etc, etc, etc, for just a couple of people (small company) to handle. Their dream of a quality, made in the USA PCP that incorporates some possibly groundbreaking design features, was possibly too lofty of a goal for just a few individuals to take on. 
 
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Their dream of a quality, made in the USA PCP that incorporates some possibly groundbreaking design features, was possibly too lofty of a goal for just a few individuals to take on.
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Or - they shouldn't have sold a gun that was still in R&D as Production. Pull something like that at my company and it's going to be a resume generating event.

And - I wonder why those core people left? Did they just get so tired of working at a mis-managed company?
 
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I sure they get it figured out...

I have 3 Raptor HP .257s on order now for 27 weeks, my patience is running a bit thin but I am still not quite pissed yet. I talked to someone that just got there .257 and it leaks and the mags are completely unusable, if that happens on my order I will be totally pissed like 0-200 pissed. The wait is one thing but waiting over twice as long as they tell you and then getting something that is not 100% is inexcusable. I love the idea of taking a dream and turning it into something but it seems like they might have some issues with organization and quality control. Also, on their FB page they are still telling people 12 weeks from order to ship, that is just not OK, honesty goes a long way. I sure hope they get things in order as I do hope they succeed but they if they do not change some things and fast they will fail. Still waiting for a reply or call back from them about my order status.......... Come on JSAR, turn the corner and get things going in the right direction, you have a great design and the potential to be outstanding.
 
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Doesn't matter what name they're operating under - too many to recall - Travis always seems to be selling it - snake oil. It was a sad day when Travis bought GTA. Seems that he's to busy selling banners on GTA and promoting GTA on Instagram than fulfilling his orders. When will people learn that you can't operate a "non-biased" platform and still be a manufacturer or retailer on the same site. Precisely what killed the Yellow forum.

PK
 
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Update:

Got a reply back from Jacob at JSAR and my order will hopefully be shipped in a week or two. He did confirm that they did see some limitations with the .257 mags and have redesigned them to accommodate more slugs, which is great. Once again I sure hope they keep moving in the right direction and work out the bugs with production, QC and customer service. If so they will have a bright future.
 
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Update:

Got a reply back from Jacob at JSAR and my order will hopefully be shipped in a week or two. He did confirm that they did see some limitations with the .257 mags and have redesigned them to accommodate more slugs, which is great. Once again I sure hope they keep moving in the right direction and work out the bugs with production, QC and customer service. If so they will have a bright future.
Click to expand...


Check's in the Mail!
 
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Doesn't matter what name they're operating under - too many to recall - Travis always seems to be selling it - snake oil. It was a sad day when Travis bought GTA. Seems that he's to busy selling banners on GTA and promoting GTA on Instagram than fulfilling his orders. When will people learn that you can't operate a "non-biased" platform and still be a manufacturer or retailer on the same site. Precisely what killed the Yellow forum.

PK
Click to expand...

Not trying to defend Travis but he WAS just an Employee at JSAR and has since retired and just runs GTA now. Jacob Ensign has always owned JSAR although Travis was their frontman.
 
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