HI Guys,
This is my 1st post over here and I wanted it to be helpful.
This post will be about my recent experience purchasing a “ High End “ gun in today’s world of convoluted , conflicting , and sometimes biased dealers…
I found that most dealers expect you as the buyer to do all the work for them, “ for god’s sake there is such a thing as the internet “ seems to be the prevalent attitude, I’m just here to take your order and your hard earned cash.. Oh and by the way I’ll ship it when I get around to it…
Now granted I may be old school, I am 57 years old, but my honest opinion is if someone is going to spend $ 2000.00 plus on an air rifle I would expect a certain level of customer service.
The Good News is I found a dealer that I feel is Honest, Helpful, Knowledgeable, and Unbiased .. I know this sounds too good to be true, but believe it or not, one does still exist … His name is Ken Hicks over at Southern Precision Air Weapons ( SPAW ) . I found him by accident, well to be completely honest I saw a video review done by Cyclops on youtube when I was researching the Aztec scope and he mentioned SPAW. I had never heard of them so I did a web search and there I found Ken’s site .
I contacted Ken to ask about the scope and I felt right at home, hell we were on the phone for almost an hour.. now again this was just on a $ 400.00 sale, and probably not a hell of a lot margin , I of course ordered the scope.. In that conversation I mentioned that I was in the market for a High End gun and I would be calling back in a few weeks..
Well the few weeks came and went, many hours of research on the web, video’s, and trying to get truthful, unbiased information.. basically to the point of bleary eyed and more confused then ever..
So I call up Ken to discuss what I thought I wanted, he listened patiently to my rambling, confused, and talking in circles, country ass for at least 15 minutes, then in his calm voice he begins to start asking me questions, I wont go into those details but lets just say he was VERY thorough and by the end of the Q & A session I knew without a doubt what the right gun was for me.. He sent me an itemized quote on everything I wanted, by the way his prices are the same as anyone else’s, and I told him I would be back in touch in a couple of days…
Long story short I bought the gun and accessories from him, he went completely through my new gun, set it for my particular use. I received the gun dialed in a ready to go. Inside the gun’s case was a sheet, with my name on it, of a 20 shot string showing each shots velocity, Ft/lbs, power factor,etc.
He also threw in a freebie , Crown Saver Cleaning kit, hey it’s a $ 10.00 item but the bottom line is he did Not have to do so, it just shows the character , integrity, and adds a personal touch in an otherwise impersonal market.
The Bottom Line, if you want old school, personal service, give Ken a call, you will be glad you did and you will be a customer for life….
This is my 1st post over here and I wanted it to be helpful.
This post will be about my recent experience purchasing a “ High End “ gun in today’s world of convoluted , conflicting , and sometimes biased dealers…
I found that most dealers expect you as the buyer to do all the work for them, “ for god’s sake there is such a thing as the internet “ seems to be the prevalent attitude, I’m just here to take your order and your hard earned cash.. Oh and by the way I’ll ship it when I get around to it…
Now granted I may be old school, I am 57 years old, but my honest opinion is if someone is going to spend $ 2000.00 plus on an air rifle I would expect a certain level of customer service.
The Good News is I found a dealer that I feel is Honest, Helpful, Knowledgeable, and Unbiased .. I know this sounds too good to be true, but believe it or not, one does still exist … His name is Ken Hicks over at Southern Precision Air Weapons ( SPAW ) . I found him by accident, well to be completely honest I saw a video review done by Cyclops on youtube when I was researching the Aztec scope and he mentioned SPAW. I had never heard of them so I did a web search and there I found Ken’s site .
I contacted Ken to ask about the scope and I felt right at home, hell we were on the phone for almost an hour.. now again this was just on a $ 400.00 sale, and probably not a hell of a lot margin , I of course ordered the scope.. In that conversation I mentioned that I was in the market for a High End gun and I would be calling back in a few weeks..
Well the few weeks came and went, many hours of research on the web, video’s, and trying to get truthful, unbiased information.. basically to the point of bleary eyed and more confused then ever..
So I call up Ken to discuss what I thought I wanted, he listened patiently to my rambling, confused, and talking in circles, country ass for at least 15 minutes, then in his calm voice he begins to start asking me questions, I wont go into those details but lets just say he was VERY thorough and by the end of the Q & A session I knew without a doubt what the right gun was for me.. He sent me an itemized quote on everything I wanted, by the way his prices are the same as anyone else’s, and I told him I would be back in touch in a couple of days…
Long story short I bought the gun and accessories from him, he went completely through my new gun, set it for my particular use. I received the gun dialed in a ready to go. Inside the gun’s case was a sheet, with my name on it, of a 20 shot string showing each shots velocity, Ft/lbs, power factor,etc.
He also threw in a freebie , Crown Saver Cleaning kit, hey it’s a $ 10.00 item but the bottom line is he did Not have to do so, it just shows the character , integrity, and adds a personal touch in an otherwise impersonal market.
The Bottom Line, if you want old school, personal service, give Ken a call, you will be glad you did and you will be a customer for life….
