Boy does that piss me off when UPDATE

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Updated or not, I don't think it should make a difference. I had never ordered from them but from reading lots of positive reports, I had no negative views about them either. After READING what transpired with OP, I now have a positively positive view of them. They picked up their own fumble and ran it in for a touchdown. Fumbles happen, Positive outcomes from such don't always happen. WELL DONE, UTAH AIRGUNS. You've certainly gained a future customer, "updated" initial post or not.
 
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I have yet to be disappointed by Utah Airguns. I purchased a 700mm barrel in .25, The side shot magazine and adapter for my Impact X, Then an Impact Compact, And most recently A Maverick VP in .22. The latest one required a deposit and a wait. But I got it. The order was placed during the pandemic and I knew it would take a while. When Utah called me to inform me they had received it from FX I had to request they delay shipping about 8 days cause my wife was going in for surgery and would be in for 5 days. They said no problem. I got my wife home and next day it showed up, required a signature.
 
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The biggest thing i see with online sales is lack of followup. The guy that bought my shop never calls customers to tell them something is not in stock. So of course the phone rings on a regular basis with upset customers.

ALL IT TAKES is a little communication to keep people happy

Right now because of covid everything is on back order so its even more important to keep the lines of communication open
 
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The biggest thing i see with online sales is lack of followup. The guy that bought my shop never calls customers to tell them something is not in stock. So of course the phone rings on a regular basis with upset customers.

ALL IT TAKES is a little communication to keep people happy

Right now because of covid everything is on back order so its even more important to keep the lines of communication

This is well said and a form of customer service that used to be the mainstay of American small businesses back when multigenerational businesses were the norm. Most of the airgun shops are pretty good "in perspective" but certainly not proactive with customer service. In other words they only have to be a little better than the other airgun shops staying in business. 

In comparison I called AOA about three weeks ago and was told there were 26 calls ahead of me. I had to look down at my phone to make sure it wasn't Microsoft. I called back three hours later and it was 18 calls ahead of me. I called Pyramid and after considerable wait a guy assisted me but I felt like I was being hustled by a commission only junior sales guy. With that kind of customer service competition the bar is not set very high. 

To their credit I had 3 positive experiences with Utah Airguns in the last month. I also had 3 positive experiences with New England Airguns in the same month. I had one positive experience with Georgia Airguns. I cannot conceive being stuck working out a customer service issue with AOA based on my recent experience.
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