Boy does that piss me off when UPDATE

Maybe the other item is being drop shipped from somewhere else. I have unfortunately found that most of the time when I want to flip out, there is more to the story and I wind up feeling foolish. Sometimes not. In case you haven’t noticed, there is a migration going on and it’s not helping anyone who was used to normal AOA, Utah or PA service. Things have definitely changed and it’s not the fault of our once reliable companies. It’s the bombardment of new consumers and their demands. 

It happened to me twice in the last couple months from 2 different well liked sources. I believe what they saw in inventory was just recently depleted. Without understanding how all their systems work, it’s hard to make assumptions. I doubt a guy getting bombarded with phone calls physically gets up and walks back to the warehouse and touches the product you’re after. I think they just rely on what the computer tell them is there. It’s the new norm until things calm down. 

I’m in a similar boat. I ordered pellets 6 week ago, and some were 2nd choices as I ordered what was “in stock”. I quickly received shipping notification, and when I checked tracking, shipping had been cancelled. My card was charged for the purchase, and now all is back ordered. I was going to cancel the order and get my money back, but I have 2 other pellet orders from different vendors, also on back order, so I’m trying to just be patient. Seems a bit sneaky on their part though. It would be a great time to be in the pellet/ammo biz, sellers market for sure. And here I thought wind would be my biggest challenge in airgunning......

One thing I will say about my two visits to Utah Airguns. I found the staff pretty knowledgeable. I got to meet Justine on my first visit, when I mentioned I had a Leshiy 2 needing to set it up,he said if you want to sight it in on our range feel free.

A friend of mine ordered a LDC and UA said it wasn’t in stock, and it arrived the next day. When I was at the store their website said it wasn’t in stock, but they had stuff on the shelf. Lots going in and out.

I agree with @vetmx volumes in and out and ppl make mistakes. The best you can do is make sure you don’t get charged double shipping. Krale is known for doing double shipping if the order is “split” and you don’t want to wait for what isn’t in stock, had it happened. Also, I put together an order at Krale, everything was supposed to be in, paid, went to store for pick up and 2 items weren’t. Krale’s excuse was they made a mistake but we will send you the stuff for 7 euros- $8.50. It was an hour and half drive each way, so no choice.

They must be extremely busy. I ordered an FX on the 20th that was in stock but so far I haven't seen anything.

Well, it looks like I was just a little early, checked my email after I went for a walk and got a notice that the rifle has shipped.

I talked to them over the phone just to make sure everything was on hand to ship. And they still got paid for something I did not receive.

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To me, it seems perfectly reasonable to expect the result that they said would happen. As to "it's not their fault because of A,B, or C" there is some merit to that BUT the seller would seem to be ultimately responsible for the result. Shipping errors seemingly could be given a bit more latitude but not much else, IMO. Most everything else seems to fall back on the seller.

I can give a specific related issue. I ordered a large supply of spare parts for various guns from AirGunSpares (the John Knibbs company). They packed and shipped quite quickly and informed me of progress. The shipment left England and arrived in Chicago in a matter of a few days and has been "in Chicago" for several weeks now. Not AirGunSpares fault directly, but they do choose how to get items to the US customer. These days, there may be no reliable option for out of country sellers to control what happens once a shipment arrives in the US, but it ultimately would fall back to AirGunSpares, it seems. I'm waiting patiently for the parts as I don't need them right now. Others may need or want what they ordered in a timely (guaranteed?) period. Especially if it is a completely in country transaction.

I have ordered a few things from them and been very pleased. Things happen, people make mistakes, but they took care of it. Kudos to them.

UA has always been very good with me. Always pleasant with me even with 15 people waiting to be helped in the showroom and the range booked with phones ringing constantly. UA has my business for sure. Good people

They really are a good bunch! I was in there yesterday and they were rocking! I mean busy! They will make it right!

I have had nothing but great experience with UA. They have the same struggles as everyone else when it comes to inventory in this messed up state the world is in right now. Their customer service is second to none. I have called them numerous times with all kinds of questions and they take all the time needed to make sure I get the proper answers and guidance. I had a issue with my Impact X valve rod that kept plaguing me and when I shared witht them the problem they said they would ship me all the updated replacment parts asap free of charge! Thats kickass service there!

Sounds like problem handled very well. As it should have been, but handled well in the end. Glad you got it worked out.

Yep, like I said in my first reply, that’s why I try not to blow a gasket instantly. I can only imagine how many customers freaking out every day over all kinds of stuff that these guys have to deal with. Cooler heads generally prevail.

Reminds me of a Don Henley song.

I just wished several of the more reputable stores would show accurate stock status. I’m not interested in pre-ordering out of stock items unless that is my specific intention.


E-commerce and inventory databases have been around for a while.


It’s not that difficult.