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Bad experience buying JSB 10.3 from Utah Airgun

Forums Dealer & Manufacturer Feedback Bad experience buying JSB 10.3 from Utah Airgun

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    Soloshot
    Participant
    Member
    United States
    Accuracy: +0

    Twice I recieved JSB shipment with 4.48 or less nominal headsize.  Looks like JSB is messing up big time while the buyer gets stuck with return shipping, restocking fee and scrapping tins with only 5 or so pellets used.  Not good.

    • This topic was modified 1 month ago by Soloshot.
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    alias
    Participant
    Member
    United States
    Accuracy: +4

    This has been going on for a long time.  The last 10.34's I bought are 4.46 and I bought them a year ago.  I received some Rangemaster Sovereign Hunter 10.34's yesterday that are made by JSB that are also 4.46.  That isn't close to the advertised 4.52 head size.

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    rangur1
    Participant
    Member
    United States
    Accuracy: +31

    Uhm… sorry to hear about quality of the JSB pellets you received , but Utah Airguns has no control over that. so your title is misleading.

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    cmatera
    Participant
    Member
    United States
    Accuracy: +36

    Yes it is.  You're badmouthing the wrong company.  Very unfair to Utah Airguns.

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    SCmaddness
    Participant
    Member
    United States
    Accuracy: +0

    He blames JSB in his comment, now the title should have both but don't you think some quality control should happen from the middle man to the customer? While Utah has no control over the bad pellets they should be checking to make sure bad pellets aren't coming to us. The return goes to Utah, not JSB. The headache is from ordering and waiting from Utah they're distributing bad pellets technically. I mean it's not completely unfair to Utah.. I see the argument but imo it would seem both have a responsibility of ensuring the product is correct when they hand them out to the customer… 

     

    "bad experience buying JSB from Utah airguns" Actually the more I read the more I realize he's just saying he bought them from Utah. technically as far as he's aware this could have just been a batch Utah had, sooooo if you buy these particular pellets from Utah maybe check yours. JSB clearly messed up but he says that. It's odd so many are so protective over middlemen and manufacturers or they chose to rip apart only the manufacturers. Or even in some cases rip apart the manufacturers for mistakes the dealers make. 

    • This reply was modified 1 month ago by SCmaddness.
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    heavy-impact
    Participant
    Member
    United States
    Accuracy: +91

    SCmaddness

    He blames JSB in his comment, now the title should have both but don't you think some quality control should happen from the middle man to the customer? While Utah has no control over the bad pellets they should be checking to make sure bad pellets aren't coming to us. The return goes to Utah, not JSB. The headache is from ordering and waiting from Utah they're distributing bad pellets technically. I mean it's not completely unfair to Utah.. I see the argument but imo it would seem both have a responsibility of ensuring the product is correct when they hand them out to the customer…

    I agree. The reseller should cover the return and charge it back to their supplier because the product was defective. Not being obvious from the unopened container doesn't make the product any less defective. If the containers had the wrong caliber or wrong weight inside I'm sure everyone would expect the seller to cover the return. If an item doesn't meet advertised specs then the customer did not get what they ordered. There is no middle ground.

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    rangur1
    Participant
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    United States
    Accuracy: +31

    SCmaddness , I am puzzled by your statement. How on earth is Utah Airguns supposed to check the pellet quality? The OP comments were directed to the head diameter of said pellets. What is Utah to do? Measure each pellet with calipers? the tins are sealed , Utah just receives them and then ships them to order. I do not believe Utah is guilty here in any way. HOWEVER , I do agree that Utah should take them back and exchange them with JSB for replacements. 

    as for the OP – I wish you good fortune with your new batch of pellets , I , personally have NEVER received a tin of pellets from JSB that matched the head diameter printed on the tin.

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    Soloshot
    Participant
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    United States
    Accuracy: +0

    Maybe time to change and honor the printed specification or REMOVE IT or add tolerance.  Might take 10 years but it is a start.  There is a difference between marketing spec and engineering specs.  The gap is getting narrower as it is becoming harder to LIE.

    • This reply was modified 1 month ago by Soloshot.
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    rangur1
    Participant
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    United States
    Accuracy: +31

    Soloshot

    Maybe time to change and honor the printed specification or REMOVE IT or add tolerance.  Might take 10 years but it is a start.  There is a difference between marketing spec and engineering specs.  The gap is getting narrower as it is becoming harder to LIE.

    Definitely sounds like an excellent idea ! 

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    armored007
    Participant
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    United States
    Accuracy: +0

    isn't part of their tagline on the tin is "carefully selected" LOL

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    austin870
    Participant
    Member
    United States
    Accuracy: +2

    I have several tins from Utah and other places.  They all measure smaller than stated head size.  Many are 4.46.  They all shoot great in my couple of guns that like them.

     When I used to buy the old Crosman Premier with a certain die number for FT I didn't care about the head size consistency and they were the best 177 pellets I ever shot.  I have a hard time getting much out of sorting by one particular measurement.  Then it varies from gun to gun etc. 

     

    • This reply was modified 1 day ago by austin870.
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