@chester- not sure if you were directing that my comment, but let me clarify... I do hope that ATI reconsiders for rosco bc going overboard is a great way to build a good reputation and also to build customer loyalty. That doesn't mean they have to, I just hope they do. That's what I meant by the common sense approach to customer satisfaction referred to in the next sentence - why not get on the phone and talk through things with him and see if the issue is a simple fix or a small part. He didn't specify what went wrong, only that it just "lasted 4 months". It could be worth spending the time seeing if it was something easy to take care of (and gain a loyal customer). That's all I meant - and to be clear: no, I don't think they should honor a return on a painted gun - sorry for the unclear wording.