Anyone else?

Forums General Discussion Anyone else?

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    cmatera
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    THAT is the shippers fault.

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    Smok3y
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    I hate to say this, being on the manufacturer/seller side of this and seeing the claims we have to deal with, but… As several have said, and I hate it for the shipper, but it is the shippers repsonsibility to deliver your package to you. FedEx was contracted by the shipper and it was his responsibility to have it delivered safely to you. The fighting with FedEx should have never been your responsibility. Now, you are saying it wasn’t properly insured, again on the shipper. All of this should have been on the shipper to handle. The worst case too If the shipper is unable to resolve it, and I hate mentioning it because it pisses me off when people do it, is you could have taken it up with your CC company. It may be too late for that now. 

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    DeadEyeDill
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    Smok3y

    I hate to say this, being on the manufacturer/seller side of this and seeing the claims we have to deal with, but… As several have said, and I hate it for the shipper, but it is the shippers repsonsibility to deliver your package to you. FedEx was contracted by the shipper and it was his responsibility to have it delivered safely to you. The fighting with FedEx should have never been your responsibility. Now, you are saying it wasn’t properly insured, again on the shipper. All of this should have been on the shipper to handle. The worst case too If the shipper is unable to resolve it, and I hate mentioning it because it pisses me off when people do it, is you could have taken it up with your CC company. It may be too late for that now. 

    I didn't think of contacting my bank.

    Anyhow I contacted the shipper Brian at edgun west and he say that he does not insure any package because of the extra cost. Bad thing is I was never asked to insure the package. 

    He says he tell his customers if your not gonna be home have moved to place you can pick it up. Well if you ask me that not right just trying to get around the extra cost.

    I would pay 100 bucks to insure 1400 all day.

    The part that confuses me is, if he doesnt insure package what happens when something get damaged in shipping? Does he pocket out the money or is the customer out money for that too?

    If its responsibility to take care of this then that means hes responsible for the missing gun right?

    At this point it's up to Brian to make this right fedex did what they can without insurance on the package. 

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    Smok3y
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    In most shippers’ cases, it makes sense not to bother insuring every package, because the rate of failure is so low. You end up throwing away money insuring everything, when it makes more sense to just eat the cost when something happens. 

    Many years ago, I changed that policy where I work because we insured everything. We pulled the claims and compared the cost, and  made the change. It was a two step proces. At one point I convinced them to only ensure at cost instead of selling price. Years later we cut it out al together. We saved thousands of dollars a year by stopping insuring everything. We started it when we were a small company and nobody ever questioned it, until I brought it up. That meant that we had to eat the cost when a customer called and said the product was damaged or lost, but the cost of that was much less than the cost of damaged or lost product. Every shipper and industry is different. Big difference when it came to shipping containers and truck loads to distributors. 

    I actually discussed this a month or two ago with my FFL, because I was insuring a package. He said he never does, and I said he could afford not to. 

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    Smok3y
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    I would work with the shipper first. I would never suggest going straight to your bank, as that is a last resort. It costs the seller more money on higher rates, affects his costs, and then affects his selling prices. Besides these posts, I don’t really know how your conversations have gone with him and how they have offered to handle the situation, but they have a great reputation, so I would try to work with them.

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    DeadEyeDill
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    Smok3y

    I would work with the shipper first. I would never suggest going straight to your bank, as that is a last resort. It costs the seller more money on higher rates, affects his costs, and then affects his selling prices. Besides these posts, I don’t really know how your conversations have gone with him and how they have offered to handle the situation, but they have a great reputation, so I would try to work with them.

    Brian hasn't been hard to deal with at all. Hes done everything I've asked of and more.

    Not saying hes bad to deal with at all! This is just one of the times something does happen.

    We've talked alot about this and he is a very understanding guy from what I've gathered. 

    I'm not going to thr bank about this because well the reasons you stated it's a very last resort. 

    I'm just hoping we can come up with something to make things right. 

    Ohh and also just yesterday is when I found out about not be insured 

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    DeadEyeDill
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    In no way am I saying Brian is not someone to do business with! 

    If it wasn't for him I wouldnt have gotten this far with the claim deal

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    Smok3y
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    I didn’t take it that way at all. Your comments have been very positive of Brian. 

    He is in a tough spot too. I am not a lawyer, but I do believe he has some protection when a package is signed for delivered. As others have said, filing charges might work against the FedEx employee, but I’m not sure how far you will get going that route.

    When it is all said and done, I do think it is on the seller to handle, because one way or another, they are going to be out for the loss if the customer chooses to go to their bank, because the customer will win every time with their CC company (assuming it is filed timely). I can tell you from the seller side, that this sucks big time, because we have lost when every bit of evidence is in our favor. 

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