AirTanksForSale Disappointment

Forums Dealer & Manufacturer Feedback AirTanksForSale Disappointment

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    mtnGhost
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    I purchased a fully loaded Great White tank from AirTanksForSale / ExpertHPA over the phone (website isn't setup for transactions apparently). I asked for faster, premium shipping options and was quoted $98 for UPS 2nd Day Air – which I gladly paid to ensure that I'd have the air tank that I would need for my upcoming hunting trip (I had already, reluctantly cancelled my first planned trip several weeks earlier).

    The bottom line here – UPS dropped the ball, and has admitted to being fully responsible for  misrepresenting shipping statuses and failing to meet their delivery commitment (by 8 DAYS). I had 3 other UPS deliveries show up 7 days after the original commitment dates, and on principle – I asked the all of the vendors that I ordered from for a refund. ALL BUT AirTanksForSale made things right without hesitation.

    Joe Brancato is now playing games with the $98 shipping refund that UPS is obligated to refund in FULL, he has not been in touch with me (except to reply wto a couple of my emails, stating that IF UPS issued a refund, that I would only see a partial cut). 

    I do not see any evidence that he has been even slightly motivated to ensure UPS doesn't get away with my money after al of this. I have spent my valuable time helping to arm him and his business with the information that he needs to get the job done, but he has done nothing to date.

    I guess this is yet another case of you already have my money, I'm no longer a priority sort of thing. Not a great way to conduct a small business – consider my experience if you're on the fence to do business with them, I'm sure that I'm not the first in this boat based off of what I've seen thus far.

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