Your not getting the whole story butt wipe, and Bin is not telling the whole truth. He has called? i guess he did, no voicemail. My phone said spam risk.
There were more emails than what he mentioned. And all were separate email addresses, it was only after a email that was sent thru paypal that I got answered.
Bin originally said the emails were missed, but later admitted that he got them, they were in a different folder.
Said that it was damaged in shipping, but they packed it. Offers me $30, are you kidding me? when i said no, then he offered me another stock, when i said no to that, Bin then accused me of picking the hole in the stock.
There wouldn’t of been a problem if he would of insured the package which he admitted that he did not. Thats why the low ball offer of $30, then a stock. I always insure packages for what the items are worth.
These missed emails are on him, the packaging not being up to par and creating the damage are on him, the package not being insured for the amount of the contents are on him.
Wouldn’t be a problem if all of these things were done in the first place.
OP: "Your not getting the whole story butt wipe, and Bin is not telling the whole truth. He has called? i guess he did, no voicemail. My phone said spam risk." Response: Are you sure? because i have the TEXT messages to prove you left us on "read" - iPhones show that incase you didn't know. Also if some one contacted you before via text AND you REPLIED, its almost impossible for a number to pop up as a "spam risk", also if some one calls and IMMEDIATELY sends you a text seconds after. Why would you not call back specially after you READ the message right after? (Again, remember i phones show when your messages are read with a time stamp)
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OP: "There were more emails than what he mentioned. And all were separate email addresses, it was only after a email that was sent thru paypal that I got answered." Response: Yep we found your original emails, both went to the same address the order confirmation emails are sent to, and yes those automatically get filtered to spam. Also this was RIGHT BEFORE A WEEKEND. I apologize that we didn't answer over a weekend and took us till Monday morning to respond.
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OP- "Said that it was damaged in shipping, but they packed it. Offers me $30, are you kidding me? when i said no, then he offered me another stock, when i said no to that, Bin then accused me of picking the hole in the stock." Response: Again if you're going to lie about the situation make sure the lie isn't easily proven, we have
STAMPED time emails. The
FIRST email i replied to you right after we received the nicked pictures.
you sent the pictures on May 23, 2022, 11:09 AM
We responded: Mon, May 23, 11:29 AM
"We checked the QC sheet we have sent you and we made sure there are no marks on all wooded stocks prior to sending it out. The hardware must have shifted in shipping and that might be what caused the small nick combined with the weight of the gun since it looks like it was from the bottom portion of the stock. With that said if you want we can switch the stock for you or we can offer you a discount of $30 on the one you currently have. Please let us know." Did you say no? Again remember, we have time stamped emails for everything, if you're going to slander us make sure you're telling the full story because so far everything you mentioned is very twisted and I will gladly post the entire conversation to back up our reputation. I can guarantee if the entire conversation is posted you're going to look terrible. I highly advise against that.
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OP: "There wouldn’t of been a problem if he would of insured the package which he admitted that he did not. That's why the low ball offer of $30, then a stock. I always insure packages for what the items are worth." Response: Why would us insuring it or not matter? We offered you the stock replacement OR the $30 discount at the same time, please don't lie about that further. I can guarantee you don't deserve the full cost of the stock refunded back for a small nick that doesn't affect performance of the gun. We offered you the stock replacement instead you're stuck on a full refund, or is this whole thing a attempt just to get a big discount or buyers remorse?
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OP: "These missed emails are on him, the packaging not being up to par and creating the damage are on him, the package not being insured for the amount of the contents are on him." Response: Correct the missed emails are on us, we have apologized MULTIPLE times about it going into spam. Were not crawling down to our knees for you, im sure after apologizing multiple times in multiple emails that's more then sufficient. No one has to bow down to you, the world doesn't work that way.
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OP: "Wouldn’t be a problem if all of these things were done in the first place." Response: Our first message right after seeing the pictures are to replace the stock or offer a discount, I'm not sure how that isn't considered "done in the first place". If you're going to refer once again to the fact that we answered a email on Monday since it was sent right before the weekend and that's what your stuck on then i don't know what to tell you. We have a customer service number/text/and live chat, multiple forms of contact that could of been used for immediate help and you chose to use non of them. You actually chose to IGNORE us when we contacted you back.
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Further more the OP has mentioned in his emails
"I’ve done these Payoffs with paypal numerous times selling merchandise on ebay, as well as personal. With no problems"
I guess you're very familiar with purchasing items and then using paypals protection program to screw over the buyers/sellers. If you're a business owner yourself then honestly shame on you.
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We have a business to run and don’t have time to be wasted on social media trying to defend ourselves over something that could’ve been settled a long time ago. It is ignorant when people say things on social media but do not pick up the phone when they are called and leave the messages on “read”. We have offered you many times different options (discount or replacement) but you continue to harass us publicly. We will continue this matter through PayPal as you have started a case against us and you even mentioned “you do this all the time”. It is a shame that us, along with other businesses have had to handle such behavior from you. We can rest peacefully at night knowing that we have enough evidence on you, to prove that we have done everything we can to provide you with good customer service but you in fact have decided to turn this against us and ignore us. To the rest of the members I apologize for all of this unnecessary drama, We take our business VERY seriously and I will do what ever necessary to keep our reputation from being tainted by false accusations. For the members that have dealt with us, you know if there were ever a warranty issue or replacement parts you need, we are the first ones to quickly send you replacements FREE OF CHARGE even when at times the damages are user error. 
