Great, I'll have your rifle pulled and get it to Tyler so he can shoot it tomorrow, we will have it ready to ship out asap (should be ready Monday). I apologize, I was in a meeting when James talked to you so I wasn't able to approve more than the 10-for-10 at the time. Thanks for your patience!
With regard to the policy on shipping your gun back before we send a new one, that is something I am working to address. It is unfortunately a system limitation that is forcing us to do it, and we are working on being able to ship first in the future for these situations. I'm new to this role at Pyramyd (started in July) so bear with me while I identify and work through some of these things that we could be doing better for you guys (and gals)!
Eric Wilson
Director of Customer Experience – Pyramyd Air
Well, sounds like PA picked the right person to be Director of CE!
I fully understand not shipping a replacement before you get the defective one back, it would be an easy way to get burned. But I've learned that it never hurts to ask! I also know that just because one person or business handled a situation one way doesn't mean the next person will handle it the same.
Thank you Eric.
Thanks Bigdog....you too.