It all boils down to the fact that a huge majority of humans are completely and utterly selfish when it comes to money matters. The good news is that allows many opportunities to demean sellers and buyers alike.
Example- In the early 2000s I constantly trained my bicycle store employees to the highest levels of customer service. Because cycling shoe fit is SO critical for cyclists logging thousands of miles, it was not unusual to spend an hour or more trying shoes on a customer to find the absolute silver-slipper fit. One 'customer' I'd personally devoted a couple hours to finding the perfect shoe and fit stated he "wants to think about it". Translation- "Now that you've so utterly selflessly devoted a couple hours to helping me find the right shoe and size, I'm gonna save a few bucks buying online."
When (the next week) that 'customer' brought in the shoes he bought online wanting me to trade for a half-size (European) different, I told him to get the hell out of my store, and never come back!
Last week I went into a recently re-opened gun store and bought a used rifle scope from a display on the customer side of the counter. After paying for it, I asked the (same) 'salesman' if I could come behind the counter to look over a much larger display of dozens of used scopes. He said, "No, customers aren't allowed behind the counter"; this despite the owners and managers always allowed it. So rather than protesting in order to SPEND MORE MONEY, I simply replied, "Okay, have a nice day", turned my back to him, and left. Hopefully that idiot is paid commission on sales.
Example- In the early 2000s I constantly trained my bicycle store employees to the highest levels of customer service. Because cycling shoe fit is SO critical for cyclists logging thousands of miles, it was not unusual to spend an hour or more trying shoes on a customer to find the absolute silver-slipper fit. One 'customer' I'd personally devoted a couple hours to finding the perfect shoe and fit stated he "wants to think about it". Translation- "Now that you've so utterly selflessly devoted a couple hours to helping me find the right shoe and size, I'm gonna save a few bucks buying online."
When (the next week) that 'customer' brought in the shoes he bought online wanting me to trade for a half-size (European) different, I told him to get the hell out of my store, and never come back!
Last week I went into a recently re-opened gun store and bought a used rifle scope from a display on the customer side of the counter. After paying for it, I asked the (same) 'salesman' if I could come behind the counter to look over a much larger display of dozens of used scopes. He said, "No, customers aren't allowed behind the counter"; this despite the owners and managers always allowed it. So rather than protesting in order to SPEND MORE MONEY, I simply replied, "Okay, have a nice day", turned my back to him, and left. Hopefully that idiot is paid commission on sales.
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