I've been contemplating purchasing an FX Impact MkII since its announcement several months earlier. Having done business with several other "major" dealers, I decided, at the recommendatiion of a friend, to make a phone call to Palm Beach Air Guns. The conversation was extremely cordial, and Joel answered every question I had. He explained that no more Impact MkII air rifles were expected for several weeks. After discussion, I made a deposit on the airgun. As the wait began, Joel would call or email me from time to time, staying in touch, and explaining that FX shipments had not yet arrived.
Then, about two weeks ago, Joel called and said that he expected the arrival of the MkII the next day. And the next day he called again, and said he was preparing the air rifle for shipment (after a 24 hour air leak test). It arrived two days later. This is extraordinary customer service from a small business. I am extremely pleased with this service. Well Done, and Thank you, Joel.
Dick W. Haymarket VA.
Then, about two weeks ago, Joel called and said that he expected the arrival of the MkII the next day. And the next day he called again, and said he was preparing the air rifle for shipment (after a 24 hour air leak test). It arrived two days later. This is extraordinary customer service from a small business. I am extremely pleased with this service. Well Done, and Thank you, Joel.
Dick W. Haymarket VA.