Difference is choosing to make the first marks on your new gun, vs a retailer thoughtlessly scratching up a new gun.
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- Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
Utah Airguns recent purchase
- Thread starter ThomasT
- Start date
Difference is choosing to make the first marks on your new gun, vs a retailer thoughtlessly scratching up a new gun.
You got all reason to be upset. New gun, New car. It’s scratched. Your hard earned money that was chosen to spend there. And get 2 rounds of bad service, wait time, etc….. but I’d honestly would have taken them up on the pellet offer 1645.72$ worth. Oh, and free shipping.
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Just another reason that deters me from ever buying an FX, already did not like UA after how i was treated on a previous purchase.
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- Apr 25, 2021
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Hello everyone,
An update to this thread. I sent Utah Airguns an email requesting a return shipping label and a full refund. I received a label and shipped the Katran back to them yesterday. I hope this will be the resolve to this issue.
I would also like to say how proud I am to be a part of this group of airgunners. Obviously a bunch of down to earth people with high moral standards and a good sense for fairness. Thank you for the kind words and support it was the major contributing factor in my decision.
ThomasT
An update to this thread. I sent Utah Airguns an email requesting a return shipping label and a full refund. I received a label and shipped the Katran back to them yesterday. I hope this will be the resolve to this issue.
I would also like to say how proud I am to be a part of this group of airgunners. Obviously a bunch of down to earth people with high moral standards and a good sense for fairness. Thank you for the kind words and support it was the major contributing factor in my decision.
ThomasT
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Sorry this happened to you. I made an order with Utah Airguns recently and posted about my experience, not terrible just weird packaging. There were some other minor issue but no biggie really. Now that I've seen the way the handled your situation I will cross them off the approve vendor list and pass on any future purchases with them.
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In my experience with UthaAirguns since 1/1/2023, their customer service sucks. No returned communication, sent wrong product twice, no follow thru with customer service settlement. I would not buy an oring from them after this.
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UthaAirguns called. There is an email issue. Several emails did not come thru from them. The issue is all sorted out. The manager felt really bad about the communication glitch. UthaAirguns is one of the few businesses left that prefer phone communications. Good for them. I feel bad about getting impatient with them now. With the majority of business discouraging phone communications, I had all but given up on that format.
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I am glad they took care of you.
As a former tech and service manager, that would have gotten someone fired in my shop.
The bigger they get, the more you see personal service and caring disappear.
As a former tech and service manager, that would have gotten someone fired in my shop.
The bigger they get, the more you see personal service and caring disappear.
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I've noticed a shift in a few things with UA. It's hit or miss on the phone if they are rude or not. Also, in the last few months, getting orders out has slowed to a crawl.
Place an order for items in stock and it takes DAYS to process and ship out. In the past it was the next day at the most for most items. Now....who knows when they will ship.
I've started dealing more and more with other dealers now.
Place an order for items in stock and it takes DAYS to process and ship out. In the past it was the next day at the most for most items. Now....who knows when they will ship.
I've started dealing more and more with other dealers now.
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When I got back into PCP air guns.
Utah was one of the calls I made to make some purchase. They were rude to me.
Sorry I haven’t shot PCP in at least a decade and lots of things advanced.
Needles to say I try not to purchase from them. Only way is I really need it. .20 cal ammo for example.
Thanks for posting this. Though maybe I got someone on a bad day. Aloha I hope they resolve your problem.
Utah was one of the calls I made to make some purchase. They were rude to me.
Sorry I haven’t shot PCP in at least a decade and lots of things advanced.
Needles to say I try not to purchase from them. Only way is I really need it. .20 cal ammo for example.
Thanks for posting this. Though maybe I got someone on a bad day. Aloha I hope they resolve your problem.
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I just ordered a 30 cal barrel for my dream tact from UA. When I received it, I checked it to make sure it was the right length, that the pellet probe was included,and what the transfer port looked like.
I noticed that the brass piece with the transfer port in it wasn't completely screwed onto the other part of the barrel assembly. It has enough play that the o-ring actually has more than a couple mm of slack between the two assembly pieces. The o-ring is just loose and slides around between them.
I thought," I wonder what happened here?
As I checked further I noticed that this Barrel didn't have the pellet and slug transfer port openings as did the other barrels I have purchased for my dream tact!
I find it hard to believe that FX's quality control wouldn't have noticed the space between the barrel assembly pieces. I'm pretty sure they would have seen that the o-ring was just sliding around, back and forth, loosely.
That,coupled with the fact that there weren't two transfer ports, one for pellets and the other for slugs made me think that someone had robbed the correct transfer port assembly piece and substituted the older version.
I may be totally wrong, but something just doesn't seem right.
If I am right and these things keep happening, like with Thomas's gun and more than likely my barrel,it will catch up to them.
I too get the impression that if you aren't spending major money they aren't too concerned about the service they give.
What gets in my craw is the fact that 1500-2000$ is a LOT of damned money for a LOT of people.
I think everyone should be treated with the same respect no matter how much money they spend. They damned sure deserve the best service considering how expensive these toys are!
I noticed that the brass piece with the transfer port in it wasn't completely screwed onto the other part of the barrel assembly. It has enough play that the o-ring actually has more than a couple mm of slack between the two assembly pieces. The o-ring is just loose and slides around between them.
I thought," I wonder what happened here?
As I checked further I noticed that this Barrel didn't have the pellet and slug transfer port openings as did the other barrels I have purchased for my dream tact!
I find it hard to believe that FX's quality control wouldn't have noticed the space between the barrel assembly pieces. I'm pretty sure they would have seen that the o-ring was just sliding around, back and forth, loosely.
That,coupled with the fact that there weren't two transfer ports, one for pellets and the other for slugs made me think that someone had robbed the correct transfer port assembly piece and substituted the older version.
I may be totally wrong, but something just doesn't seem right.
If I am right and these things keep happening, like with Thomas's gun and more than likely my barrel,it will catch up to them.
I too get the impression that if you aren't spending major money they aren't too concerned about the service they give.
What gets in my craw is the fact that 1500-2000$ is a LOT of damned money for a LOT of people.
I think everyone should be treated with the same respect no matter how much money they spend. They damned sure deserve the best service considering how expensive these toys are!
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