Utah Airguns purchasing?

[Beau]

I was just wondering if anyone has purchased from Utah Airguns this last week? I tried to preorder a maverick off the website. When I went to pay, the screen wouldn’t advance to my payment method screen. Haven’t been able to reach them. I know it’s a busy time of year. Just trying to see if it’s on my end, or if anyone else is having an issue.

addendum: It may be on my end since I just moved into a new house and my address is new, and their shipping isn’t registering it.

 

[heavy-impact]

Try Palm Beach Airguns and you'll never go back to anyone else. https://palmbeachairguns.com/product-category/fx-airguns/

 

[Beau]

Thank you for your reply.

I feel that I have to say that I’m not making a complaint against Utah Airguns, but trying to see if the issue is on my end. Which I I’m pretty sure it is now. 

 

[AIR-Nashville]

Yes, UA is having problems. I placed an order 19 days ago and while I got a confirmation, my online account didn’t reflect the order. I emailed them 3 times and when they finally did reply, they thought it was about my order for an Impact MK2 preorder (I’ve been waiting 7 weeks for that). I finally got Russ on the phone and he explained they were having issues and were behind on fulfillment.

 

[Beau]

Okay! I couldn’t get ahold of anyone there, so I just called baker Airguns and placed the order! By the way +1 for baker!!!

 

[nomojo65]

What heavy-impact said!

 

[TEXAS]

They are very well known for letting the phone ring off the hook.

When you answer the phone we can do business.

AOA and PBA both do that very well.

 

[sbb888]

I have had good luck with UA, I ordered some pellets this week. When I got my tracking order it said my order had been canceled. I called them, they answered the phone and fixed the problem. I pleasantly had my pellets on my porch the next day

 

[sbb888]

Oh, pellets were packed very nicely by the way

 

[heavy-impact]

I've sent an email to Palm Beach Airguns after 10pm and he answered within 3 minutes.

 

[Beau]

I did go to the palm beach website at your suggestion. I was looking for the VP Maverick, and they didn’t have it on their site. I was willing to go with the sniper for the shot count, but didn’t want the long barrel. I was gonna compromise with the VP. As I am looking for a fairly compact gun with a high shot count. In a way I’m looking for a do it all gun. Something that is agile, yet I don’t have to fill too often. After talking with Donnie at Baker Airguns. He gave me the option of the compact and an additional larger cf bottle. Which I’m sure Both UA, And Palm Beach could have done. Had I been able to contact UA, or had palm beach had the vp model on their site. 


Im not sending either of those places any hate, I’m sure they are both great places. But I saw a good recommendation for baker, and they had what I initially wanted on their site. So I ended up giving them a call. They answered the phone right away, and I was able to talk with Donnie, which is all I guess I needed.

 

[airgunnerca]

I just placed an pre-order (FX Impact Compact) from UtahAirguns.com yesterday (Jan 3rd). Everything worked perfectly ... now just waiting ...

 

[sasquatch]

UA is heavy on YouTube videos and marketing, branding rubbish and very short on customer service. 

 

[phm14]

I'm scratching my head, waiting for a rifle that I was told would ship 2 weeks ago. More details here: https://www.airgunnation.com/topic/utah-airguns-10/?referrer=1