Utah Airguns Never again

[wWilliam]

First let me point out that all the sales people were extremely helpful and curtios. My name Is William Squillace. Ive spent between 8,000 and 9,000 this year alone. My complaint. Bought a 22 liner from them with no etching ,no big deal but I didn't need this barrel anymore found some barrels in stock etched the new ones. Iforgot to cancel order, my bad. Now they have to charge me a 15% restocking charge. To Petty. Will not order from them till store policy changes.

 

[Sqwirl57]

They put in the time to handle it. Time is money and their guys don't work for free. You know you messed up here. I'm not sure why you're upset about a return policy they they very clearly have listed on their website. 

They have never been anything short of amazing in my experience. When my Dreamline wasn't in stock, they swapped a barrel into a different caliber gun, tuned it, and had it to me 5 days later. That was like a week into Covid too. They even accidentally shipped me a bunch of pellets by accident and told me to keep them at no charge. 

 

[shambozzie]

Sales personnel sell. You need to get on the horn and talk to someone that can make a business decision. If you explain you spend $9000 grand I bet the owner will work something out.. If not, then you can put the company on full blast. 

 

[mugzgunz]

They have published terms and conditions. Their terms state:

Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.

It seems like you got a deal as the restocking fee is normally 25%. Sounds like better than advertised service to me, but maybe I've misunderstood your situation.

 

[dens228]

YOU ordered it, YOU forgot to cancel the order, you returned it.

This is DIRECT from their site:

Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation. 

Seems that paying a 15% restocking fee you got yourself a deal.

Whether you spend $9,000 or $100 shouldn't matter. 

 

[Harv24]

Restocking fee is pretty standard.... 

That's on you, not them.

 

[wWilliam]

Im small potatoes for Utah airguns they don't care about the small guy. Some guys spend five times more then I do. They got to big to fast. Also all the post that don't agree with me have either no posts or there employees . Not my first baseball game

 

[heavy-impact]

Edit: I forgot I'm not allowed to share my experience with this vendor.

 

[ctshooter]

Hmmm... you forgot to cancel an order and it somehow Utah Air's fault that you have to pay a restocking fee? Come on you can do better than that to get some sympathy as right now your just sounding cheap and whiney.

 

[elh0102]

Im small potatoes for Utah airguns they don't care about the small guy. Some guys spend five times more then I do. They got to big to fast. Also all the post that don't agree with me have either no posts or there employees . Not my first baseball game

WIlliam, with respect, you're just incorrect on that assertion, please check the profiles again.

 

[Sqwirl57]

Im small potatoes for Utah airguns they don't care about the small guy. Some guys spend five times more then I do. They got to big to fast. Also all the post that don't agree with me have either no posts or there employees . Not my first baseball game

Nah man. Just a satisfied customer here. I'm sorry that you feel cheated but this comment 100% seals the deal that you are the problem here.

 

[wWilliam]

There are other companies that have the policy that I am looking for. elh102 Maybe your assertion is correct, But this is not the first problem I have had with Utah ,and never said anything. Not this Time.

 

[AirNGasman]

In my 40+ years in business, I told only 2 or 3 'customers', "I'm sorry, we can't do business". After sending the last one packing, I discovered a competitor had done the same, which is why that 'customer' started coming to us. Here we have an example of such a 'customer'.

It's simply not realistic to expect a business to lose money violating their own policies to coddle a customer making unrealistic demands.

 

[grainmatterphotos]

It's simply not realistic to expect a business to lose money violating their own policies to coddle a customer making unrealistic demands.

This right here. 

 

[dens228]

Edit: I forgot I'm not allowed to share my experience with this vendor.

I see you are one that can't be wrong. I have more than one post and have never worked there, or in anything connected to the industry.

Your post was a tantrum, your responses to those disagreeing with you is a mini tantrum.

 

[cmatera]

I try to side with the little guy, but expecting someone else to pay for one's own mistake is unreasonable.

 

[dizzums]

im with ya man .. i got something for them to restock lol ... restocking should only apply to repeat offenders ... if i remember right theyre another one tjat gives you 2 shipping options to - outrageous and full stupid lol ...

 

[CyberDyneSystems]

Isn't there a subforum for such vendor feedback?

I realize rules are very hard to follow.

 

[L.Leon]

Seems like a restocking fee is reasonable, particularly if the policy is advertised in advance. Someone on there end has to take the time to handle returns. As they say, Time is money.

 

[wimpanzee]

So after spending 8000-9000 dollars this year, you are quibbling over a $17 restocking fee, which was the result of your mistake? 
Be glad they even accept returns for parts at all!