OK, so you sent a package, and for the price you paid, the USPS delivered it to the address,, but someone refused it. So how is that the delivery services fault? No carrier attempts to re-deliver a refused package. Once it is delivered (albeit refused), it is returned) If my mailman brought back a package I refused, I’d ask him why when i told him I don’t want it. Sounds like the internal mail distribution at your daughter’s place of work needs to get it’s act together. Luckily, when you called they were able to locate the package pending it’s return to you and re-direct it back to her place of work to attempt redelivery. Here’s a thought for you, the USPS delivers in one day, what UPS delivers in a year.
When you send a package to a large company or building, you are dealing with 2 post offices. The USPS and the company/building post office. The USPS does not walk up to the front desk and they refuse the package and that's it. The USPS drops off sacks of mail by the truckload for distribution by the company/building post office. If the company/building post office is lacking employees due to a pandemic (NYC was ground zero) or is practicing social distancing, they may not return the package to the USPS as refused, for days. It is well known that many companies were refusing all personal packages due to coronavirus. I recently sent a package to the wrong company (my fault), the next morning I realized my mistake and initiated a package re-direct. It took 10 days to get there AND I paid a $26.39 penalty for that privilege. You got it for free.
For those who do not understand the effects of the Corona Virus, you are about to get a refresher course, as the 2nd wave will soon be underway. ALL delivery companies will be overwhelmed by increased volume to be done by fewer employees. Your pellets from dealers will take longer, the takeout food will be of smaller portions at higher prices due to the inability to get meat from farm to supermarket, the menus at most restaurants will continue to be greatly reduced, service across the country will not be what it once was for a couple years. poop happens, get used to it, it's the new reality.