I sent my scope to them for warranty repair because it was fogging up. I returned it TWO MONTHS ago and they won’t return my emails or answer the phone. Does anyone know if they are out of business? Or had any experience with them?
US Optics warranty service is horrible!
- Thread starter igolfat8
- Start date
2 years ago i had a problem with one i bought from them. it took about 4 months for them to replace it.
luckily if was during the summer months and i got a replacement before deer season.
stick with it for a while longer, maybe it will all be good !
luckily if was during the summer months and i got a replacement before deer season.
stick with it for a while longer, maybe it will all be good !
Upvote 0
Thanks for your feedback. If I ran my business with their business model I would be out of business.
Upvote 0
They will take care of you. Stick with it and they will make it right. Have never had an issue with them personally
Upvote 0
here is my experance with us optics , I bought a B25 5x25x56 with the Horus reticle , I liked the reticle It was a $3500 MSRP scope , I mounted it on my trusty Edgun R5m and went out squirreling I spotted the first enemy in a chestnet tree 70 yards I went for a headshot and I said heck I forgot to flip the flip cap cause it was black to my surprise it was flipped I went home kind of uspset as first time i used it only mounted and did a boresight and shot 19 slugs to get my zero ,
Now first off , I love my scopes I have tried all optics and just love glass better then my guns , OK so I called USoptics and spoke to repair , I said it is like flip cover is not open well 2 guys laughed and said ohh guess not enough glue on the occular tube sleeve and it become unlogded and slid and covered lens , I listened for like a few minutes and got pissed off , Not because my scope broke but these units were ones being deployed in combat , I said dude this happens a soldier dies you think this is funny? . I bit my tounge got my RMA and sent to USO 2 day air , I called them many times and they said well we have to fix government contract models first anyway I got back my scope 6 months and the windage turret was locked up the balls fell out and it was just assembled jamming them into turret , I took it apart and got it working ,
I have used all companies from time to time heck I had a $6500 PM2 with a Tremor -3 reticle with a freaking insect hair leg in it , it was like looking threw a microscope anyway tthey had scope 48 hrs it was sent back perfect and they sent me a schmidt bender scope cleaning kit with , Vortex and Nightforse is also A+ . I dumped my scope I loved it but I sold it because of their service ,
LOU
Now first off , I love my scopes I have tried all optics and just love glass better then my guns , OK so I called USoptics and spoke to repair , I said it is like flip cover is not open well 2 guys laughed and said ohh guess not enough glue on the occular tube sleeve and it become unlogded and slid and covered lens , I listened for like a few minutes and got pissed off , Not because my scope broke but these units were ones being deployed in combat , I said dude this happens a soldier dies you think this is funny? . I bit my tounge got my RMA and sent to USO 2 day air , I called them many times and they said well we have to fix government contract models first anyway I got back my scope 6 months and the windage turret was locked up the balls fell out and it was just assembled jamming them into turret , I took it apart and got it working ,
I have used all companies from time to time heck I had a $6500 PM2 with a Tremor -3 reticle with a freaking insect hair leg in it , it was like looking threw a microscope anyway tthey had scope 48 hrs it was sent back perfect and they sent me a schmidt bender scope cleaning kit with , Vortex and Nightforse is also A+ . I dumped my scope I loved it but I sold it because of their service ,
LOU
Upvote 0
I’ve had warranty service with Athlon, Vortex and Sightron and those companies were quick to respond and keep me in the loop of the progress. Turnaround times were two weeks or less. Certainly nowhere near 2 months. I’ve not had ANY feedback from US Optics.
Upvote 0
I wrote them another email last night and copied a link to this thread. Guess what I received in my inbox this AM?
"Sir,
I apologize for not getting back to your previous emails. I dropped the ball on that and it is unacceptable. Your scope has been repaired and is currently in final QC and you should receive return shipment tracking either today or tomorrow."
"Sir,
I apologize for not getting back to your previous emails. I dropped the ball on that and it is unacceptable. Your scope has been repaired and is currently in final QC and you should receive return shipment tracking either today or tomorrow."
Upvote 0
That would be the last time I gave them my hard-earned money. poopty customer service is unacceptable on a $3000 plus anything. Hawke had my $230 scope replaced in under two weeks. Thanks for the warning on a piss poor vendor and good luck.
Upvote 0
That sucks! I talked with a few other guys and they have had nothing but good interactions with USO. Seems things have gone to crap lately
Upvote 0
I too has an UNSATISFACTORY dealings with USO last year.
Had a TS-20 that simply was not clear having a somewhat muddled reticle where definition of 1/2 mil markings was fuzzy no mater how adjusted.
Sent it in, got similar run around .. upon return of stating it was "Tuned Up" and adjusted .... IT WAS THE SAME !!!!
Still have it if someone wants it Cheap ... look me up
Had a TS-20 that simply was not clear having a somewhat muddled reticle where definition of 1/2 mil markings was fuzzy no mater how adjusted.
Sent it in, got similar run around .. upon return of stating it was "Tuned Up" and adjusted .... IT WAS THE SAME !!!!
Still have it if someone wants it Cheap ... look me up
Upvote 0
China is a country, not a company. There are companies in China that are capable of just as much quality (perhaps more) than U.S. or Euro companies. Most Chinese companies specialize in delivering what is asked: dirt cheap stuff that kinda works. If you look hard, you will also find Chinese companies that deliver top-notch products - but not at the dirt-cheap prices to which you've become accustomed... Unskilled labor in China is cheap, but machine time, skilled labor, and excellent finish are expensive no matter where you get them..
I'm not a marketing guy, but I think U.S. firms have made a mistake chasing the low-cost competition. Quality is always a value and these days fewer and fewer U.S. firms produce quality and more and more Chinese firms are starting to...
I'm American, and very Pro-American, but it's just not honest to pretend that everything made in China is somehow not as good - especially when al huge percentage of "American" products are made in China...
GsT
Upvote 0
I try hard to buy American 1st, but over the years it's been a let down. At this point, I will go with whoever produces the better quality. Our newer generation just doesn't have it and doesn't care. Pride is gone folks.
Last edited:
Upvote 0
I bought a US optics red dot. It went back to the gun shop twice for warranty work. It would just turn off randomly while shooting. They finally replaced it. Just so you know you are optics is located in China according to my red dot.
Upvote 0
From Google-Fu
Our Foundation Series line of optics are domestically manufactured and assembled in North Carolina. Our TS-Series and Electronic Sights are manufactured overseas and imported to our facility for quality assurance. Each and every product, domestic and imported, go through rigorous testing prior to shipping.
Our Foundation Series line of optics are domestically manufactured and assembled in North Carolina. Our TS-Series and Electronic Sights are manufactured overseas and imported to our facility for quality assurance. Each and every product, domestic and imported, go through rigorous testing prior to shipping.
Upvote 0
16 years ago I bought a used USO 3.2-17 FFP. After I received it and I looked through it the IQ was unacceptably bad so I sent it in for repair. It was returned back to me within a couple weeks very much the same.
Nothing about this $1700 scope was exceptional in any way and I haven't bought a USO since. Back then it was Horus, USO, or S&B if I wanted a FFP scope. Had Horus already which weren't very good either as far as build quality(poor tracking but great reticles for holds) and S&B was out of my price range, so I went with NF SFP for a few years.
Then I bought a IOR FFPwhich broke, LOL.
Man tough times back then but bit the bullet and bought a S&B as soon as I could.
Nothing about this $1700 scope was exceptional in any way and I haven't bought a USO since. Back then it was Horus, USO, or S&B if I wanted a FFP scope. Had Horus already which weren't very good either as far as build quality(poor tracking but great reticles for holds) and S&B was out of my price range, so I went with NF SFP for a few years.
Then I bought a IOR FFP
which broke, LOL.Man tough times back then but bit the bullet and bought a S&B as soon as I could.
Upvote 0