Over a number of years I have made claims for damage from fedex, ups and postal service. UPS was the easiest to get a claim paid even though it took about 3months to get resolved. Fedex took over 6 months and numerous statements and discussions, pictures etc and they were just olain unfriendly to deal with. Postal service also took a long time to settle but they were reasonably friendly. I always pack my own rifles and take pictures ( so easy with todays phones) also ask person recieving to takeva pic as soon as item is recieved. Usually rifles need a signature so the pic taken should include the delivery person. In a couple of my claims you could see tire tracks running over the box and the crushed sides so while they were simple claims, they still took a long time to process!!! You need evidence to make a claim, these shippers deal with lots of scammers trying to get some extra money just like we do when buying stuff. If you have a legitiment claim and you have the necessary proof, you will get paid over time, just remember, your not the only person filing a claim, and with millions of pkgs being shipped every day, it does take time to review and sort out all the information about a claim !!!