About two weeks ago I placed an order for 1 tin of JSB pellets. Immediately after the order was placed, I e-mailed this company to add to shipping details.Two days after that I re-e-mailed that same content, seeking to ensure that they had received the updated shipping information. Three days after that (four days after my first e-mail) I once again e-mailed the company, having not received any update regarding both my order and my follow-up e-mails. In that latest e-mail I requested that both the order be cancelled and a refund be issued. Two days after THAT I finally received an e-mail saying that they have updated the shipping information, one week after my first e-mail. So instead of JSAR acknowledging my most-recent e-mail, it responded ONLY to my first e-mail.
Now, almost two weeks after the order was placed, I have yet to hear anything of substance from JSAR regarding the order itself (cancelled? not?) or the refund (which has not yet been issued).
Perhaps others have had no issues, but for such a simple order, JSAR has provided me a clear example of how NOT to treat a customer. Even IF JSAR eventually gets around to doing the right thing (I'm not hopeful), I would be very reluctant to do business with them again.
Word to the wise.
Now, almost two weeks after the order was placed, I have yet to hear anything of substance from JSAR regarding the order itself (cancelled? not?) or the refund (which has not yet been issued).
Perhaps others have had no issues, but for such a simple order, JSAR has provided me a clear example of how NOT to treat a customer. Even IF JSAR eventually gets around to doing the right thing (I'm not hopeful), I would be very reluctant to do business with them again.
Word to the wise.