"Boombots74"This is what makes the economy so great. There are tons to choose from. Bought the BMW 7 series, didn't work out guess what. I'll get an Audi A8. Some people are just that selective with their standards and thresholds. Just one incident is all it may take for him that make the judgement against the entire manufacturer. Nothing wrong with that at all. It's his prerogative, his choice, his money. Why deal with issues when he can spend it somewhere else and get a better product.
I don't think your BMW / car analogy is pertinent here. You're saying:
"Let’s say you buy a nice car, say a BMW 7 series and the electronics don’t work or the top of your convertible won’t come down. Do you work on the car yourself or return it and call it a lemon. That’s pretty much where we are now. "
That's not really accurate. You realistically can only do one of those things, work on it yourself. There is no federal law in place that would allow you to simply return the car to the dealership, inclusive of the lemon law.The lemon law only applies if the same issue happens to the same car in excess of three times in a row and can not be fixed, which I can tell you from experience, pretty much never happens these days.
The only recourse you have at that point is arbitration and beyond that, seek retribution through the lemon law, which is a long, arduous process in itself, only if arbitration is unable to come to an agreement. More practically, and what 99.9% of the sane population chooses, you would elect to have the car fixed under warranty and move on your merry way.
Additionally, most people are under the impression there is a 3 day return period. This is not so. There is a federal law that is called a "three day right to rescind" which only applies if someone came to your house and knocked on your door, soliciting you to buy a BMW, or whatever the goods are, and this is obviously never the case. I've been in the auto industry for 20 years, many many customers have tried to take the "I'll just return it" path, none have ever succeeded unless the dealership agrees to that path, simple out of a belief that it is the right thing to do, which does happen. Dealers are just people too, at the end of the day, and many of them do try to do the right thing.
With FX, and airguns in general, you can either fix it yourself or get it fixed under warranty. Additionally, the air gun business, retailers in particular, are very forgiving and we are able to exercise the
luxury, not the
right, to return the defective item for our choice of warranty repair, replacement, or refund.
As for your point of view on the BMW/ Audi part:
"Bought the BMW 7 series, didn’t work out guess what. I’ll get an Audi A8. "
Go ahead and trade in that BMW towards an Audi and see how much money you lose in depreciation. You won't want to do that too many times. You are losing nothing other than maybe shipping to return your air gun. We should be thankful that our hobby is comprised of mostly really great people, on both sides of the fence. There is rarely, if ever a situation that I've heard of where someone just has the door slammed in their face. Regardless of the complaints here on the forum, and regardless of brand or manufacturer or retailer, no on has said they are stuck with a $2000 paper weight that they can't return or get fixed. The fact that you can just send it back if you are dissatisfied is a self evident truth that both the manufacturers and retailers are standing behind their products. At the end of the day, this is the most important part and is something we all should be very thankful for.
