Well, I finally pulled the trigger on an R-7, I was set to buy from Krale USA, I established an account, I placed an HW-30 in .177 and a HW-50 in .22 cal. in my kart and was ready to place an order, they notified me that I had to provide a "proof of age", not having the where with all to include one with my on line order, I attempted to reach out to them through their contact information both by e-mail and by phone, I tried several times without success.
At this point I was thinking what if I had a problem with my order, the shipping, or the guns and I had to contact them, it appears they don't have a facility in the USA, that they conduct all of their business out of the Netherlands, and that's ok, but I don't need the aggravation, so when Pyramyd Air notified me that the R-7's were again in stock I ordered the R-7 Elite, which is due to be delivered tomorrow, being able to buy both guns for the price I paid for the one would have been nice, but P/A has always been easy to contact and has always had great customer service and quick shipping for me, apparently Krale's is a half a world away and is not big on customer service or easy access to their customers.
Not true they have always provided me great customer service including special orders. It's unfortunate you had a bad experience as their pricing and delivery is second to none.
Perhaps I should explain, when ever I buy powder burners I buy them in a local gun shop where I can see and feel what I'm buying, I am supporting the local economy, and creating a relationship with the business, I don't mind paying a premium over what on line stores are charging for the service I'm receiving.
Since I started to rekindle my relationship with air guns I've found that in my area there's only one air gun store and they are a 45 minute drive from me, so I generally buy from on line venders, all state side businesses, Pyramyd Air, Air Gun Depot, MidwayUsa, and Air Guns of Arizona for example, I have absolutely no problem ordering or contacting them for information or a special order, they've never insisted on my proving who I am or how old I am, I guess they figure that If I have credit cards, own a home, and a repeat customer I must be who I say I am.
When they post phone numbers there's normally someone there to answer the phone, and they accept e-mails without issue, in other words they don't require me chase them around to talk to them or make me jump through hoops to place an order, OK, I'm retired, I'm old, and I'm not computer savvy, but I did spend the better part of a day trying to get in contact with them by e-mail and phone with no success, however, when I decided to buy from Pyramyd Air, I got on their web site, placed my order and checked out without issue, all totaled it took me about six minutes, and I had the gun in hand in three days.
You and others have had no trouble doing business with Krale, maybe you're smarter than I, maybe you aren't computer illiterate, maybe you're just lucky, all I know is that it ain't as easy doing business with them as it is with every US vender that I've purchased from, anyway, I got my R-7 without hassle, I'm enjoying the hell out of it.