Should I be pissed?

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2D1C

2D1C

Member
Dec 27, 2016
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CA, United States
I'll keep this as generic as possible

If you spent big money on a top name AG and 4 months later it springs a leak that you could not figure out how to fix, send it to the warranty center and over two weeks later it's not fixed. You talk to the "Head" tech and he says he is trying to get it adjusted so that after a shot is fired it don't take 6-7 more shots to get it back up to pressure? This because of a hammer weight change I did request they do. Does that even make sense? Am I over reacting? At this point when this one does come back I may just sell the thing and go farther up the quality food chain!


 
I'll keep this as generic as possible

If you spent big money on a top name AG and 4 months later it springs a leak that you could not figure out how to fix, send it to the warranty center and over two weeks later it's not fixed. You talk to the "Head" tech and he says he is trying to get it adjusted so that after a shot is fired it don't take 6-7 more shots to get it back up to pressure? This because of a hammer weight change I did request they do. Does that even make sense? Am I over reacting? At this point when this one does come back I may just sell the thing and go farther up the quality food chain!

Click to expand...

No, it doesn't make sense. What gun is it?
 
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A lighter hammer should lower the FPE of the shots with the benefit of a higher shot count per fill. It sounds like the head tech is trying to find the best (lower) regulator pressure setting to match the new hammer weight. However, it also sounds to me like the regulator is struggling to do its job. Maybe the leak was with the regulator? A change in hammer weight itself shouldn't affect the gun like described.
 
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From your perspective, it is easy to say no, it doesn't make sense. But, I learned long ago, there are always at least two perspectives to any disagreement. The change you requested to the hammer may be a complication that is not fully addressed in your post. Regardless, I wish you luck in resolving the issue. If it isn't resolved to your satisfaction, start over with another rifle. Life is too short to waste time in a pissing contest like this. Right or wrong, what difference does it make? Five years from now, no one will care. Have fun, move on, have a sip of bourbon and sleep well. 
 
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I would agree.

You asked for a change to the gun. It's not like they are just repairing it for you.

The thing about altercations is that it may affect other parts of the gun. 

If they specialized in customizing guns then that might be different. 
In any case just have them return the gun back to factory settings and be done with it, if you are not willing to wait for them to alter your gun.



Good Luck!


 
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IF you did request truly custom work you should have been given some expected date and live with it.



But, big money and 4 months sort of sounds like you are dealing with a manufacturer and or dealer.

Now even if you asked an authorized warranty station to change a spring they htey should either say "nope violates ......" ( had a crosman repair shop say they certainly knew how to hop the rifle up but NOT if I wanted free warranty work) or it's common/easy and they have it on hand no issue or delay, or, we will have to order parts from ......... .

A warranty needs to be promptly honored even if that's a replacement( with normal conditions) . Crosman can do it with $700 rigs on there 3rd owner NO questions asked, no reason price should prevent this. Then again it's been a few years since 99% of pre-charged airguns were w/out issue and orings & such lasted 10 years. 

I highly recommend you shoot a different airgun and enjoy that for a while. If necessary most walmarts seem to have QB78s on sale around $80.00. Maybe the warranty would cover the cost of a loaner?



John 


 
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Depends on what the expectation were. Where they clearly stated? Change X hammer to X weight and I'd like it back in X weeks with X amount of energy.

If that wasn't agreed to and you just wanted it to work with a hammer weight, well then you could be waiting until it works correctly. I've paid engineers for work more than any of these Guns cost and they will work at their own pace because I didn't clearly lay out the Scope of Work, and a Schedule of Deliverables. 

Sounds like you need to call them and set your expectations, time line and performance expectations. FYI - Custom work in any field is never quick or cheap.



Good Luck,

John
 
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If they can not work out what is wrong then I’d say walk away. I had a rifle that would blow out the air lead when air pressure whilst charging at dead on 120lbs my dealer could not fix it neither could the manufacturer.

The rifle was flying around the country to so many dealers tuners and fixers I lost track of it

Six month later my RFD phones ad told me that it was a lost cause and the makers were baffled.

I was given a full refund by the dealer and given the choice of any rifle out of the manufacturer offered me any riffle that they had in production. Thank you Air Arms for the F900.

Buy the time it was all sorted out I must admit I had forgotten all about it.

keep up the pressure on your dealer and do not give in. What I would say is that in a couple of weeks you get no joy either ask for a refund or another rifle.
 
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