Don't know what it is but it's been going on for years. Traded a Crosman rifle I converted to pcp for a Hawke scope. It went out 2nd day air, made it to the wrong address on two occasions, thank goodness the people at the 2nd location saw my phone number on the shipping label and called me. They were only a few miles away so I went to pick it up at their business, just as they were giving it back to the UPS driver. Another time I ordered a new scope, it was to come out of Ohio they offered next day air shipping for free so I took it. That scope finally made its way to me via a visit to New York and CA. that only took them 8 or 9 days to get it to me. More recently I ordered 2 scopes from a big distributor in CA. They sent one to me right away, said the other is back ordered. After about 4 weeks of calling and e-mailing and seeing they had these scopes in stock on their web site I wrote an email demanding my scope or a refund. Got my refund immediately, and half of California got my debit card info the same day. Now last week I ordered a new Leupold out of Louisiana, received an e-mail the same day saying my scope was shipped. Wow, fantastic, suppose to be here Friday. Never showed up. Checked tracking when I got in from work, it missed the Friday delivery because of a late truck. Hope this thing gets here soon. I don't know, from now on I'm just going to go to a gun shop and get it thru them.