Say you buy an HPA item and as you are making preparations to use it a part falls off, yes literally falls off. You try to re-attach it and it becomes obvious that there's a fitment issue as it can only go 2 threads deep and that's how it was assembled and shipped. You contact the dealer and they agree to make good and replace the item. So you send it back in its entirety and once they receive it they call and say they only shipped you a replacement for the faulty part of said item. Mind you in the discussions there was absolutely no mention of sending back just the faulty portion of the item.
That said. One would assume that for potentially dangerous HPA items, the dealer would want the entire item for review as there is now no guarantee that there wasn't something else on it assembled incorrectly. The dealers expectation was that I effect the repair on a new item with having no idea on what the state of the rest of the assembly was like. Does that sound right to anyone? This isn't a large item either, it can fit in a medium size USPS box.
That said. One would assume that for potentially dangerous HPA items, the dealer would want the entire item for review as there is now no guarantee that there wasn't something else on it assembled incorrectly. The dealers expectation was that I effect the repair on a new item with having no idea on what the state of the rest of the assembly was like. Does that sound right to anyone? This isn't a large item either, it can fit in a medium size USPS box.
