I'm not normally one to get on the internet and B, P, & M about a company but in this case I'm going to make an exception. Was very excited to get my "new" Air Venturi Rail Lock spring compressor from Pyramyd Air today. Getting quite a bit of rain here so can't do much outside, figured it would be a perfect time to take apart the Winchester 600 my youngest daughter learned to shoot with and replace seals and maybe spring so my granddaughter can learn on her mom's old gun when she's a little older. Great rainy weekend plan. Thought the tape on the box looked a little funny. Below is what I received. Is there ANYONE besides the "customer service" person I talked to on the phone that thinks that's new? Offered to send him pictures. He insisted that if they listed something as new, then it was indeed new, and the rust just must have been from storage. Didn't really have an explanation for the dried grease everywhere, including on the instruction manual. As Exhibit C, the Allen wrench they set for the rotational set screw is 7/32". Which would be great except the set screw takes a 3/32" Allen wrench. Y'all still buying the "new" story? Deceptive Trade Practices Act anyone? Tempted. Their solution of course is to issue an RMA (which I've not yet seen), have me return it, then send me another one. Or, I could just buy another one, wait for it to get here and see if it's actually unused, send this one back, and then hope their billing department has more snap than their inventory and customer service folks. None of that allows me to do what I planned to do this weekend. What really chaps my butt is that they think I (or dang near anyone else with one or more functioning brain cells) would believe this is a new, unused product. Maybe I come as a complete idiot and just don't know it. I don't have much faith that the next one would be in any better shape, and from what I've heard probably shouldn't put much faith in their billing department issuing a timely credit. Going to test this one out and if it's functioning correctly probably just clean it up and keep it. Which is, of course, what they want because they've gotten full price for an obviously used product. On which they probably recouped 20% from some poor person for a re-stocking fee when they took it back, repackaged, and re-sold. Might ask for that discount. Hmm. What companies that conduct business in this manner fail to realize are the long-term repercussions. In the last 7 or 8 weeks I've spent close to $5K on air rifles, pellets, and accessories. Guess who just hit the Vendor of Last Resort portion of my list? I've had one problem with AoA. They sent me the correct item immediately with a return shipping label for the other product inside. No waiting until I shipped the other item back. No me buying a new one and them crediting me when the other one got back to them. Simply, "Our mistake, sorry, the right stuff is shipping to you today, send the other back when it gets there". Don't know about anyone else, but that's how companies retain my business.
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. Cleaned up well enough I’m keeping it, not worth the hassle. So PA sold it to someone who used, it, returned it and I assume was charged the 20% fee since it was obviously not in “like new” sellable condition. Then they sold it to me as a new item, so they pocketed the profits from me as well as the 20% they kept from the original buyer. Heckuva way to pay off your new debt in a hurry. Wonder if their new equity partners read AGN? Who knows, maybe this is their new business model? 
