I live in a small rural town and the for profit shipping carriers want nothing to do with serving us, we need USPS. If anybody expects that millions of people can be shipping things every day without occasional mishaps they are delusional.
I must have horrible luck with the USPS. The last three shipments by the USPS were either late, lost or both at the same time. I had one package sit in my local USPS for a week while the "supervisor" assured me DHL was wrong and they did not have my package. Lo and behold, eight days later, my package was magically located at the same location where it had sat for seven days.
There does not seem to be any accountability built into the system and the system seems to reward the USPS for any service level, good or bad.
The only thing that I can recommend is that every time someone has an issue with the USPS is to file a complaint with the Inspector General.
If I performed at the same level as the USPS I would no longer be employed.
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