Bought FX Chrony two weeks ago. After playing it for one week, can’t make it read consistently. In every ten shots, 2 or 3 shots always go off by 30-40 fps. Returned it to Palmbeachairguns and received a 30% restocking fee. Lesson learned, if you are not sure about a product and may need return. Buy from someone can offer a no question ask guarantee. ( like Pyramid Air)
- Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
Palm Beach Air guns and FX Chronograph
- Thread starter jp003
- Start date
Hi JP,
We truly apologize for the unsatisfactory product you received. When we spoke over the phone we had discussed that if the product received was in fact defective we would give you a full refund no questions asked, if not we had to charge the 20% restocking fee and non refundable shipping costs, for a used product return. When we received the product and tested the function, we were not able to replicate the inconsistency that you mentioned when compared to our other equipment. Since this was what you asked us to do we believed that we sufficiently corrected our mistake. Now that we see you are still unhappy with the result we would like to go the extra step to make you happy. We have refunded the remaining balance including the shipping costs. You should see this reflect in your account shortly. Again we apologize for the confusion and would love to see you smile, especially when dealing with Palm Beach Airguns.
- Joel
We truly apologize for the unsatisfactory product you received. When we spoke over the phone we had discussed that if the product received was in fact defective we would give you a full refund no questions asked, if not we had to charge the 20% restocking fee and non refundable shipping costs, for a used product return. When we received the product and tested the function, we were not able to replicate the inconsistency that you mentioned when compared to our other equipment. Since this was what you asked us to do we believed that we sufficiently corrected our mistake. Now that we see you are still unhappy with the result we would like to go the extra step to make you happy. We have refunded the remaining balance including the shipping costs. You should see this reflect in your account shortly. Again we apologize for the confusion and would love to see you smile, especially when dealing with Palm Beach Airguns.
- Joel
Upvote 0
Hi Joe,
Thank you so much for doing this. This shows that you care about your customers. Hopefully FX will fix it’s chrony problems. I’ll buy from you again!
Thank you so much for doing this. This shows that you care about your customers. Hopefully FX will fix it’s chrony problems. I’ll buy from you again!
Upvote 0