Ordering parts from FX?

[AncientSword]

Just wondering if it’s normal for it to take several weeks to get a part ordered from FX USA? I called in over three weeks ago and they said that they would email me an invoice. I waited a week and it never came. I sent them an email asking for them to send me an invoice. About ten days later I receive an invoice. I promptly paid it. A week after that, I receive a notice that it’s going to be shipped. It’s a couple of days later and usps doesn’t show it as being received yet. It’s going to be very close to a month for me to get the parts I need. 

Am I crazy to think that there is something that could be done to speed up this process? I don’t know that I’ve ever had such a slow customer service experience. I’ve had worse to be sure, but I’ve tried to be patient. 


I made an order from Huma a month ago and got the parts within a week from across the Atlantic. FX USA should send someone over there and take some notes on Huma’s service and how they do it.

 

[cmatera]

I gave up waiting for parts from FX and sent my gun to a dealer hoping they could get parts quicker, but after 3 weeks, I don't think so. That said, on bigger items from Huma, they are great. That said, I ordered an Impact tuning spring from them that they shipped mail on 1-24-22 that I don't have yet.

 

[cmatera]

My spring arrived yesterday

 

[SCmaddness]

I have ordered parts and if they were available at FX USA I usually got them in a week or so. Just kind of depended on when I ordered them and the shipping company. Super unfortunate that you had a bad experience but overall I can say they are usually on top of stuff. (in my experience)

 

[AncientSword]

It’s almost funny, I tried tracking my parts and I just realized that someone entered my zip code one digit off. It’s correct on my receipt, so it wasn’t me. Still don’t know why it took so long to get my invoice, but I now see why my package is late. Hopefully it will eventually get here…

 

[AncientSword]

I emailed FX about the wrong zip code being put on my package and they promptly replied and are trying to fix the problem. Kudos to them for addressing it so quickly.

 

[rauru]

I have had very good luck with prompt delivery and correct parts. The FX associates have always been courteous and professional..

 

[Smok3y]

I have had great experiences all 3 times I wanted parts. Shipped and received within a week each time. 

 

[Aland64]

Good experience as well with FX USA. If the part I ordered is in stock I have it on the west coast in about a week.

 

[hawkeye69]

I've had good response from FX. My complaint is their shipping charge of $9.00 for a part about an inch long and weighs about a 1/2 an ounce.

 

[Keyman62421]

Just 1 of the many reasons to think hard about which product your going to buy!

 

[cmatera]

I've had good response from FX. My complaint is their shipping charge of $9.00 for a part about an inch long and weighs about a 1/2 an ounce.

I feel your pain of high shipping costs, but I do not see justification to blame or fault FX. Unfortunately anytime something, no matter how small or light it is there and needs to get here, it costs $$. Even a small flat rate box via USPS is $8.50. What cheaper way can anyone propose so they can get parts to us?

 

[hawkeye69]

I feel your pain of high shipping costs, but I do not see justification to blame or fault FX. Unfortunately anytime something, no matter how small or light it is there and needs to get here, it costs $$. Even a small flat rate box via USPS is $8.50. What cheaper way can anyone propose so they can get parts to us?

I propose that when somethng is really small, an envelope and first class mail would suffice for a lot less.

 

[cmatera]

For an item like a washer, maybe. For a spring, I'm sure we could expect a post regarding a flattened spring.

 

[hawkeye69]

For an item like a washer, maybe. For a spring, I'm sure we could expect a post regarding a flattened spring.

Obviously something that could be easily damaged should not be mailed as I suggested.