Thanks Zonk. That kind of service you wrote about is what I'd read about and one of the reasons I purchased the Vulcan 2. Again, these are just air rifles but the service from the dealer and then from AGT was not good as described above. I thought they were just busy with the SHOT show resulting in no response after using their contact button twice on their home page. Decided to email Konstantin who I'd communicated with in the past and he said emails through the home page had been going into the spam folder. Really?? Because that entire descriptive email was lost I rewrote it and sent it to him. A couple days later I'm told their "technical department recommends I buy a new moderator". What? The owners manual doesn't even picture the part that threads onto the barrel then the shroud which I'm assuming they are calling a moderator, and that I think is the cause of the problem. I went off at that point. I was looking from them for some items for me to check. Nothing, just buy the part. I then learned Konstantin was traveling like that was some reason for lacking service. Anyway, I get ticked just writing this. I totally understand we(people) are not perfect and get busy, distracted, stressed out, make mistakes, etc. Making these rifles takes so much more then the average person understands. I have a business also and I get sick of people thinking it was just given to me or it's so easy to make a product or perform correctly a service. I say, " Many mean well but few do well." AGT is truly in the camp of "do well' but are just having a hick up or something. They make awesome guns. I am not walking in their shoes, I remind myself, but this was not the norm for AGT service I'd heard about. I then carefully chucked up the part in a high quality lathe, supporting the exit end with the lathe tailstock, to check for runout which I shared with them. I'm then told they will replace the moderator if I send mine to them. OK. I guess I would have liked the dealer to be told to send me the part to try. He could have pulled one off one of his rifles. $5 bucks to ship. I'd give it a try and see if same problem or not. If the same result I'd send back the part that dealer sent and try something else. Whatever. These are precision CNC made rifles not prison made slave labor AK47's so there really shouldn't be much of any inconsistency in much of anything I feel.
Today I had a conversation with Charlie Frear about the Kalibrgun Capybara. I've thoroughly enjoyed the 3 conversations I've had with him and would have bought my Vulcan 2 from him had he any. He is a dealer of AGT rifles as well as Kalilbrgun but AGT doesn't have him listed as a dealer on their website. I learned the following and I don't think he'd be unhappy with me sharing what he shared that when he dealer preps rifles before shipment he sometimes finds that clipping is happening with the stock shroud/factory internal moderator. This is without an additional moderator such as the Donnyfl's he sells. By switching a couple things around he usually solves the problem but once in awhile he has to try something else. He can share more with anyone interested in his services. So I learned that well made air rifles he sells have similar problems to mine. Scott Blair of Airgun Tunes has had to slightly open up some moderators as well. He's extremely talented mechanically and I trust his advice. So perhaps I'm expecting to much but regardless I feel strongly that customer service at AGT should have been handled better and maybe having some parts swapping from the distributor would have been helpful in maintaining AGT customer satisfaction.
Currently I'm waiting on the "moderator" that Konstantin had sent out from AGT. Once it arrives I'll install it and see what I get then share the results here.
