Okay @intenseaty22 I find it very disturbing that @FXUSA hasn’t even “manned up” to do anything to help you with the issue. I am in the EHS field and quality issues can turn into safety issues, if allowed to repeat over time. Small things can turn into big things, and yes, I acknowledge this as an escalation, but I want to get a point across.
I never accept a company doing an “OH WELL, sorry you drew the short stick, but you just have to deal with it unless you want to spend another $400.” Yes, I have kind of suffered this myself, self admitting, but people have stepped up to make it right. From what I have seen so far, @FXAirguns and @FXUSA www.FXAIRGUNS.com would not do this, even when they admit their failures.
Just to note: back in the early 2000s Toyota’s sales decreased because of poor customer service from their dealers. Even though overall Toyota was still building a quality vehicle their sales started to decrease on how dealers handled complaints with the one off quality issues, and this was BEFORE the WWW really was part of customer complaint’s search. People started to lose faith in the Toyota brand because of arrogance of their product. It cost Toyota a lot of money, and the company took a few years to bring back their brand name.
@FXUSA / @FXAirguns can learn from Toyota, listen to every customer, or in the end Toyota did rebuild their reputation but did lose forever loyal customers.
I never accept a company doing an “OH WELL, sorry you drew the short stick, but you just have to deal with it unless you want to spend another $400.” Yes, I have kind of suffered this myself, self admitting, but people have stepped up to make it right. From what I have seen so far, @FXAirguns and @FXUSA www.FXAIRGUNS.com would not do this, even when they admit their failures.
Just to note: back in the early 2000s Toyota’s sales decreased because of poor customer service from their dealers. Even though overall Toyota was still building a quality vehicle their sales started to decrease on how dealers handled complaints with the one off quality issues, and this was BEFORE the WWW really was part of customer complaint’s search. People started to lose faith in the Toyota brand because of arrogance of their product. It cost Toyota a lot of money, and the company took a few years to bring back their brand name.
@FXUSA / @FXAirguns can learn from Toyota, listen to every customer, or in the end Toyota did rebuild their reputation but did lose forever loyal customers.
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