From what I have seen on this forum and in general, for some companies do try to proactively do try to help users of their products if there is an issue with the company’s products. Some company’s do this regardless if the user is the original purchaser of the product. One company that helps all users on some level, if they can, is EdGun. Some times even Ed he has gotten directly involved to help resolve the users issue if one of his dealers / AGN contributors can’t help the user. However, it is well known Ed takes great pride in the reliability of his products. This direct loyalty to the users of the company’s products builds the user’s respect of the product and more importantly the loyalty of the users to the product. Some dealers are amazing for helping users too.
A company in the outdoor clothing gear world famous for always being loyalty to the users of their product is the clothing / gear brand Patagonia. Patagonia stands behind the quality and reliability of their products. More than once I know people who are not the original purchaser of the product get the product repair by Patagonia, most of the time for free, i.e. return for repair or send you the parts to repair it yourself and tell you how and if not, at a VERY minimal price. This repair was done even with normal wear and tear on the product. I have experienced the former a couple of times in my 30 years of using Patagonia products. Some of my Patagonia jackets are close to 25 years old, they look a bit worn, but still functional. Patagonia is probably factors of a 100 times larger than any airgun manufacturer and yet, always there for the users of their product. All companies, within reason, should follow Patagonia’s. And notice I said USERs not just original purchasers.
If there is a design flaw with a product, i.e. a certain percentage of the product produced not the overall number, there should be a recall the product. Yes, there can be the one off issue, but if the manufacture themselves tells you “Yeah we haven’t had the best luck with that product, but you can fix it by buying our fix”, like what happened with @intenseaty22, this is inexcusable. So SHAME ON YOU @FXAIRGUNS. @FX @FXAIRGUNSUSA.
If there is a known design flaw in the product then manufacture should fix the product for the user of the gun free of charge. I said design flaw, not the user messed it up, and even then the manufacture or dealer should help the user get it right, even if just it is technical advice.