Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
And they are very professional. I have personally only had one issue with anything from them. I ordered a new arbor for the drill press. When it got here I put the indicator on it and the runout was just a little outside the tolerances I wanted. They made it right immediately, apologized, and told me to keep the arbor as a backup in case I ever found myself in a bind and needed it.
On a professional business level I have used them for almost 2 decades. Dang top notch company for hard to find stuff your local construction/hardware dealers don't stock. Next day delivery without added cost.