What are you shooting? What are the first and second regs set at? What's the big wheel set at? What's the small wheel set at?
It could be the ammo. It could be the tune... Mine came so it was shooting FX 35 slugs at lower than 700fps. But just a few minutes I got it worked out. It starts with the ammo and tune combinations. I do recommend starting with 35 FX slugs because that's the production ammo. But you need to provide bette information to get on the right track faster. First reg, second reg, big wheel, second wheel as well as chronograph readings. If you don't have a chrono, you might as well get one soon, borrow one or sell the gun.