I’ve been using this scope 11 months now. Three weeks ago after taking by last shot of the evening. I attempted to turn off the IR and nothing happened. The illumination turret was just freely spinning, not engaging any of the detents. WTF, it’s my least used turret? When pesting in and around buildings I turn it on and leave it on. Now I get to test their “lifetime warranty”. Something I’m loath to do with any product I purchase.
Well, I sent the scope to it’s warranty center and was informed, that yes, it is defective. And will be replaced, but here’s the rub. They are not in stock and they don’t have a delivery date. I’ve been using this scope almost everyday. And am upset to be without it, and in limbo as to “when” I will have a replacement in hand. And while the response from customer service was prompt, there is no joy in “Mudville”. So now I’m approaching two weeks since they received my scope, plus whatever time it takes to get a replacement.
Though I have come to really, really like this scope and reticle. I am now looking at other brands solely based on how this warranty is being handled. I recently had an issue with a Stikman fill station. I emailed the maker on a Saturday, not expecting a response until Monday at the earliest. Got a response same day, sent unit back that Monday and had a replacement that Friday. Incredible customer service and backing of a product. I will name the distributor and scope. But would welcome the opinions of you fellows who have had to use your scope warranties and the turnaround time to getting a replacement.
Well, I sent the scope to it’s warranty center and was informed, that yes, it is defective. And will be replaced, but here’s the rub. They are not in stock and they don’t have a delivery date. I’ve been using this scope almost everyday. And am upset to be without it, and in limbo as to “when” I will have a replacement in hand. And while the response from customer service was prompt, there is no joy in “Mudville”. So now I’m approaching two weeks since they received my scope, plus whatever time it takes to get a replacement.
Though I have come to really, really like this scope and reticle. I am now looking at other brands solely based on how this warranty is being handled. I recently had an issue with a Stikman fill station. I emailed the maker on a Saturday, not expecting a response until Monday at the earliest. Got a response same day, sent unit back that Monday and had a replacement that Friday. Incredible customer service and backing of a product. I will name the distributor and scope. But would welcome the opinions of you fellows who have had to use your scope warranties and the turnaround time to getting a replacement.
