It doesn't always happen this way, but when it does, i am thankful:
The shipping carrier has notified us that the package they transported was different than what you entered when purchasing the shipping label:
Weight changed from 12 lbs to 7 lbs 11 oz
+$9.24 Refund
The shipping carrier has credited your Pirate Ship account a total of $9.24. You can review these transactions in your reports page.
These adjustments are coming from the shipping carrier—not Pirate Ship—and would have happened no matter where you buy the label. The carrier's automated machines detected that your package was different than you said it would be. Common differences include:
Of course, the automated machines the carriers use for this sometimes make mistakes. If you're sure your shipment is what you said it was, you can dispute the change. To do so, just open the shipment in Pirate Ship and click the “Dispute this adjustment” link to start the process.
You can find more information on the carrier's adjustment systems and the dispute process in this article.
If you have any questions just let us know, we’re here to help!
ARRrrrr,
Pirate Ship
The shipping carrier has notified us that the package they transported was different than what you entered when purchasing the shipping label:
Weight changed from 12 lbs to 7 lbs 11 oz
+$9.24 Refund
The shipping carrier has credited your Pirate Ship account a total of $9.24. You can review these transactions in your reports page.
These adjustments are coming from the shipping carrier—not Pirate Ship—and would have happened no matter where you buy the label. The carrier's automated machines detected that your package was different than you said it would be. Common differences include:
- Different weight.
- Different dimensions.
- Dropped off in a different zipcode.
- Using Priority Mail packaging with a different service.
- Using Flat Rate packaging without buying that specific Flat Rate service.
- Address correction was required for delivery.
- Residential vs. Commercial address.
Of course, the automated machines the carriers use for this sometimes make mistakes. If you're sure your shipment is what you said it was, you can dispute the change. To do so, just open the shipment in Pirate Ship and click the “Dispute this adjustment” link to start the process.
You can find more information on the carrier's adjustment systems and the dispute process in this article.
If you have any questions just let us know, we’re here to help!
ARRrrrr,
Pirate Ship
