Last week Krale refunded my money (excluding shipping) for a P35X I purchased in early May. I had refused UPS delivery of it due to the 145% tariff ($860), and it was sent back to Krale. Anyone wanting to learn more about my 'experience' should view my General Discussion thread "Krale And UPS Import charge??.
Nothing is quick when dealing with them, and emails always took days or more for a response. But, they always responded... eventually
. A phone call can be expensive, but it works wonders for speeding things up..
I'm sure dealing with our tariffs, has been a big headache for them and many other non-US companies.
I will continue to do business with them, but.... definitely will make sure I know and understand the tariff situation! No more surprises next time!!
Nothing is quick when dealing with them, and emails always took days or more for a response. But, they always responded... eventually
. A phone call can be expensive, but it works wonders for speeding things up..I'm sure dealing with our tariffs, has been a big headache for them and many other non-US companies.
I will continue to do business with them, but.... definitely will make sure I know and understand the tariff situation! No more surprises next time!!