I ordered an ARCA rail on May 26. Got one response to a status request about a week after ordering (telling me it would arrive in the next few days) and radio silence since. Guess I have to dispute it with AmEx.
Last edited:
Upvote 0
KRAFORD & LYPT what’s happening with them
- Thread starter Brian10956
- Start date
There not getting my money , I bought a product from them and thought it was to big for my compact , Ask for a refund was told 25 % restocking fee and I had to pay return shipping , When I complained on AGN I was told I was a cheap scape and since this is a USA company its just fair I should pay 40% of total price of product for changing my mind,, I called B/S and just sold the RTI butt rest out right at 1/2 the cost, A company like that is going to fail not matter what, Unless they change three attitude towards their customers .
Mike
Mike
Upvote 0
I have noticed most retailers don't sell K&L products anymore ????
Sad because they are great products !
Sad because they are great products !
Last edited:
Upvote 0
Agreed!
Poor customer service and other problems have nothing to do with AMAZON.
My reaction was to the post by @Impact1701, regarding our impatience as customers.
Next or almost next day delivery, the ability to get our money back at the drop of the hat, and other PRIME features ,all while sitting on our overstuffed couch has spoiled us to death
However, disabilities such as poor Customer Service, poor quality control, poor payment management, are all the things that Charles Darwin defined in his masterwork “The Evolution and Extinction of Small Businesses & Large Corporations”
Hopefully Kraford & Lyly can overcome the current issues
Upvote 0
I don't have a dog in this fight, but I will say that in a time when communication is easier than it has ever been... nothing pisses me off more than a lack of communication from a business.
When it comes to them getting paid... they are ALWAYS quick to communicate.
If parts aren't assembled... You state that up front.
If there is a week assembly time. You state that up front.
The LAST thing you do is give a customer attitude because he/she has to beg for information from you.
It takes a lifetime to build a reputation but only a minute to destroy it.
When it comes to them getting paid... they are ALWAYS quick to communicate.
If parts aren't assembled... You state that up front.
If there is a week assembly time. You state that up front.
The LAST thing you do is give a customer attitude because he/she has to beg for information from you.
It takes a lifetime to build a reputation but only a minute to destroy it.
Upvote 0
My Gen 5 Drake Trigger Guard came today and I like it . The only problem is on the m4 stock trigger guard that this replaces the stock m4 screws are a bit too short. I ordered some screws and I’ll mount it in a day or 2.
Upvote 0
I ordered a L-tech for my M3 in November haven't heard from them since they sent the order confirmation production is slow business is good
Upvote 0
D
Deleted member 58109
Guest
waited 3 weeks for an arca rail that never came never got a return email
got my cc refunded 1st and last time wanted something different saber tactical it is.
got my cc refunded 1st and last time wanted something different saber tactical it is.
Upvote 0
I had ordered a bag rider back in August. I finally received it last week about 4 months after I paid for it. I had contacted them numerous times for an update and I was totally ignored. If I ever want to get a product of theirs again buying direct seems to be a long process where you are kept in the dark. If I buy in the future it will be from a vendor that varies that it’s an in stock item.
Upvote 0
Yours is the first good news to appear here, @Brian10956
You actually received an overdue order
There may be hope for others
Merry Christmas
Edward
PS
Like some other users, did you also get sent a tracking number far in advance of shipment?
Upvote 0
I was pretty much convinced it was a lost cause when I received the notice that it was being shipped. I don’t know what the company’s problem is in fulfilling orders in a timely manner, we can only guess. I think I was one of their first customers when i dressed up my gen1 Impact. Hopefully another company will buy them out and make their components more easily available
Upvote 0
I place a order via phone the person told me that the part will go on my wait waiting 2 days, two months later and nothing I ended up canceling the order. And later on I have file a complaint with my bank to be able to get my money back
Upvote 0
I had no idea about K&L till recently. Was trying for weeks to get A hold of them, emails went ignored, phones never answered. Weird for a business to get voicemail. Was trying to cancel an order.
Just stopped trying after a few weeks, eventually I got notice item shipped. And it showed up. No plans to shop with K&L again. Thought they were a legit company, did they get sold or something?
Just stopped trying after a few weeks, eventually I got notice item shipped. And it showed up. No plans to shop with K&L again. Thought they were a legit company, did they get sold or something?
Upvote 0
Apologies to anyone who feels their order was not fulfilled in a timely manner.
Personally and as a company we understand the complaints; and are continually improving in ways we can.
To address the general tenner of what we have heard, we agree we fall short of customer expectations for delivery. Unfortunately the relative demand for airgun parts isn't at a level where we can produce enough to keep large amounts on hand per product. The economics of 100% made in the usa small batch niche product runs is complex.
I think our communication could be far better and we will work to do better on that. Other than the messaging system via our website, the best way to get ahold of us is via text for our phone number for quick reply.
Upvote 0
You should raise your prices, it sounds like you provide a very high quality unique product. Come on guys it's not like it was a secret about how long it might take.
Upvote 0
Any business which fails to communicate honestly in a timely manner will fail.
a promise of delivery is just that - a promise!
It is far better to know that a product will take 90 days before shipping than hearing a lie and a lie compounded by creating a Shipping label that never actually goes out.
it’s unlikely that a highly skilled machinist or design engineer will also be a good logistics person and effective communicator. Truth and kept promises are the best advertising in business.
yes - poop happens, material shortages, tools break, cnc machine circuit boards fry etc... but this is all part of why communication is the king. As a person who is somewhat A.D.D. i tend to hop from project to project without completing the first one (all the way) which is why i create a priority list with a simple rule...
I must finish A completely before i start on B, and if there is a reason i can't finish A, i better have a solid plan in place to deal with my inability to finish what i started before i move on to the NEXT thing.
Last edited:
Upvote 0
Just make sure you have a accurate inventory and have it live on your website. That is one thing I hate most, and I think many feel the same as me, when you order something and after you order it, it says not in stock. If I know something will take 2 months or so to get before I order that is fine, I know going into it. But throw that on someone after the fact and people don't like it. K&L make awesome products. Don't let some minor things ruin your company.
Upvote 0
The day that I place the order he told me that he will be sending the package out in a few days, and he never did he was clearly lying a month late I text he told me the same thing it will be shipped out in a few days and nothing happens. Two months later I ended up canceling the order I'll never order from this company if you need something from then you will be getting it from a dealer
Upvote 0