Has anyone heard from anyone working at JSAR (Jefferson State Air Rifles)?
I have tried multiple times to contact them with NO answer at all.
I have tried multiple times to contact them with NO answer at all.
- Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
JSAR rifles
- Thread starter Tominco
- Start date
Try leaving a voice message and state you want to order (a "very big dollar" item that you already looked up that's shown in stock online). Then you will know for sure if you get called back.
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This is just too bad.
They showed so much promise and a great product design. I would love to support a great airgun made almost local to me. I had one briefly but changed directions before barely getting a chance to play with it.
I hope they can get it together before their reputation is too far gone.
They showed so much promise and a great product design. I would love to support a great airgun made almost local to me. I had one briefly but changed directions before barely getting a chance to play with it.
I hope they can get it together before their reputation is too far gone.
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Pretty sure he is no longer employed there. The thread name alone gives me pause.
https://www.airgunnation.com/topic/finally-got-the-raptor-22-to-shoot-straight/
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https://www.gatewaytoairguns.org/GTA/index.php?topic=170135.0
Had no idea JSAR has been going through all these changes. What a mess. I first dealt with Travis back when he was part of W.A.R. He left W.A.R half way through my order and handed me over to Jim. I have to credit Jim for helping me get my order sorted out eventually. Even though it took almost a year for my 357 Flex to be delivered, Jim was there to support W.A.R products all the way after Travis left.
I trust Jim and would buy from him again, but with Travis, I am not so sure. I wish JSAR the best of luck. I still have my 357 W.A.R Flex and it is a solid well built rifle all around - TJ barrel, Timney trigger, Cothran valve, etc... It’s a keeper for sure.
Had no idea JSAR has been going through all these changes. What a mess. I first dealt with Travis back when he was part of W.A.R. He left W.A.R half way through my order and handed me over to Jim. I have to credit Jim for helping me get my order sorted out eventually. Even though it took almost a year for my 357 Flex to be delivered, Jim was there to support W.A.R products all the way after Travis left.
I trust Jim and would buy from him again, but with Travis, I am not so sure. I wish JSAR the best of luck. I still have my 357 W.A.R Flex and it is a solid well built rifle all around - TJ barrel, Timney trigger, Cothran valve, etc... It’s a keeper for sure.
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I tried calling and emailing them many times with no answer. Atleast let me know you got my messages. I dont know why american companies can't provide good customer service. I had similar experience years ago with American Air Arms
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I'm coming up on a YEAR chasing this order! I'm very understanding that things happen, machines break, orders get backed up. And, with C-19 wreaking havoc all over the world, I wouldn't assume that they were not affected. However, responding to emails and phone calls shouldn't be sacrificed.
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I feel the exact same way. It's a sign of respect to give a customer feedback to their inquiry. Even if it's not what they wanted to hear, some kind of news is better than silence. Thank goodness not all american companies are this way. The ones that are tend to fade out quickly and that's what I've already been noticing about this brand.
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They were active on Facebook as recently as this afternoon. Posted pics with lots and lots of freshly machined parts.
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Nope .... was there for about a month doing my best to get there shop set up correctly, be another set of eyes and ears and hands while trying to better the product from inside the manufacturing / assembly source. While there got out the door maybe 25 rifles. Covid-19 hit and by @ March 20th every thing started locking down in Oregon & California. I went back home to Ca never to be contacted again by JSAR to continue working for them, consulting or otherwise ... really really odd, but not really being about on par to what i had been witnessing for management while there.
Travis announced his official retirement from JSAR shortly there after and then he too was gone. This leaves the 2 machinists doing double duty to make parts and assemble the guns, test and do service chores along with the owner to keep the operation alive and where where JSAR is at to this day best i know ?
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Looks like they really need somebody-anybody to at least help answer their emails let alone their phone especially for their loyal customers whom had already paid them. So they have a website that collects online paid orders then no confirmation contact or order status? How do they expect to stay in business then?
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A good friend, well known airgunner here on AGN, was in the same situation a while back. He ended up reaching out to PayPal & logged a complaint. He got a reply and his money back relatively quickly after that. Pretty sure a Credit Card would be able to achieve similar results.
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Anyone who is an entrepreneur knows,the desire and satisfaction of building a business. They also know that, being a mechanic doesn't mean you can run a shop.
High hopes and dreams are quickly usurped by a defective business plan, a dearth of quality employees, under capitilzation, an undependable parts supply. And lastly a misjudgment of customer demand . Which, if any, of these factors play a part, I can not know. Yet, from 50 years business experience, 1 or more of these factors are surely in play.
I have high Hope's fore the Raptors success. What doesn't kill you makes you stronger!
Good Luck!
High hopes and dreams are quickly usurped by a defective business plan, a dearth of quality employees, under capitilzation, an undependable parts supply. And lastly a misjudgment of customer demand . Which, if any, of these factors play a part, I can not know. Yet, from 50 years business experience, 1 or more of these factors are surely in play.
I have high Hope's fore the Raptors success. What doesn't kill you makes you stronger!
Good Luck!
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All that may be so, but it doesn’t excuse or explain the lack of communication with your customer base. A quick post to the website or the forum explaining the situation and reassuring folk, or offering refunds if need be. Personal e-mails or calls would be best, but something, anything. As for bad employees, they had one for sure.
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