A couple years ago I grew weary of having to travel 15 miles to a friends farm to shoot my centerfire rifles. I have enough space and live rural enough that I can shoot out to 100 yards on my property. I love shooting. I started two years ago roughly, with a Hatsan break barrel as a whim something to just let me shoot in the back yard without having to load up a plethora of stuff and travel 15 miles to shoot. As I found this forum and others, I discovered FX. After seeing multiple videos and scouring forums one night, after way too many scotches, I ordered a crown Continuum and a NOMAD II. From there I was hooked. It was Accurate as hell. 100 yards blasting q-tip heads, killing gophers, squirrels and coons.... man this was a great purchase!!! Then I delved deeper into youtube and WOW, the impact is better than the crown. Ordered one of those in 30 cal... could not believe the accuracy. Now I'm killing coyotes with an air gun... Unprecedented!!! Year one was the honeymoon... year two hasn't been as fun.
1. First Nomad 2 took a dive months after I had it. I have been through three in roughly 15 months. They always fail. It has taken Air Venturi customer service an average between all three failures 3 weeks to get back to me after contact, and another 3 weeks after that to either send me a new unit or repair the one I had to send back. Mind you shipping the unit to them has been on me.(93.50 each time) After the third one failed, I blew it up with a 338 lapua and tannerite and ordered a HILL 3000. It should be noted, that I also have tried to call PA several times and after 20 minutes on hold they basically hang up on you, text messages go unanswered as well and emails take about a week to get a response back from as well. The centerfire world would never accept the customer service that is so poorly rampant in the airgun world.
2. My impact in 30 which has been rock solid for a year, now has an air leak. I KNOW many of you are here like to tinker and change things and have no issue tearing apart a 2,100 gun. Here's the deal, for 2,100 I shouldn't have to. Further, with this many moving parts, it shouldn't be expected of the consumer. To the CREDIT of FX USA, I sent an email this morning and got one back by noon detailing what the time frame would be if I sent it for repair in etc etc.... FX USA seems to be solid on customer service. However, I expect another 100 bill will be required to get the gun to them. I was frankly shocked I got a response the same day.
3. The wait time (even before covid) when it comes to this stuff is what I believe going to prevent massive growth in the space. I love shooting my airguns. So much so, lots of my centerfire guns haven't been shot in two years. However, you aren't going to win many firearm shooters over making them wait 3,4,5, and in the case of the 35 impact 6 months for a 2,200 gun when that same crowd can design their own rifle in the centerfire world from the ground up for around 3k..... My Crown Continuum took two months to get to me, my impact in 30 three months. Impact in 35 4.5 months and counting. Further, based on some of the photos on the facebook forums to which I subscribe, I am wondering if I want the 35 I have ordered based on the quality control issues FX seems to be having... it may seem rush them out the door with a backlog of pre-orders has taken precedence over quality.
I got into this for convenience. Getting something that was as accurate or better than a rimfire or centerfire at relatively the same cost. What I am finding now, is that the cost is substantially higher long term and the customer service in the industry is considerably worse than the firearm world. Further, unlike the firearm world, there aren't many air gun gunsmiths which means when your unit has an issue you will likely be without it for months, not days.
Maybe it's time to reconsider that 15 mile drive.
1. First Nomad 2 took a dive months after I had it. I have been through three in roughly 15 months. They always fail. It has taken Air Venturi customer service an average between all three failures 3 weeks to get back to me after contact, and another 3 weeks after that to either send me a new unit or repair the one I had to send back. Mind you shipping the unit to them has been on me.(93.50 each time) After the third one failed, I blew it up with a 338 lapua and tannerite and ordered a HILL 3000. It should be noted, that I also have tried to call PA several times and after 20 minutes on hold they basically hang up on you, text messages go unanswered as well and emails take about a week to get a response back from as well. The centerfire world would never accept the customer service that is so poorly rampant in the airgun world.
2. My impact in 30 which has been rock solid for a year, now has an air leak. I KNOW many of you are here like to tinker and change things and have no issue tearing apart a 2,100 gun. Here's the deal, for 2,100 I shouldn't have to. Further, with this many moving parts, it shouldn't be expected of the consumer. To the CREDIT of FX USA, I sent an email this morning and got one back by noon detailing what the time frame would be if I sent it for repair in etc etc.... FX USA seems to be solid on customer service. However, I expect another 100 bill will be required to get the gun to them. I was frankly shocked I got a response the same day.
3. The wait time (even before covid) when it comes to this stuff is what I believe going to prevent massive growth in the space. I love shooting my airguns. So much so, lots of my centerfire guns haven't been shot in two years. However, you aren't going to win many firearm shooters over making them wait 3,4,5, and in the case of the 35 impact 6 months for a 2,200 gun when that same crowd can design their own rifle in the centerfire world from the ground up for around 3k..... My Crown Continuum took two months to get to me, my impact in 30 three months. Impact in 35 4.5 months and counting. Further, based on some of the photos on the facebook forums to which I subscribe, I am wondering if I want the 35 I have ordered based on the quality control issues FX seems to be having... it may seem rush them out the door with a backlog of pre-orders has taken precedence over quality.
I got into this for convenience. Getting something that was as accurate or better than a rimfire or centerfire at relatively the same cost. What I am finding now, is that the cost is substantially higher long term and the customer service in the industry is considerably worse than the firearm world. Further, unlike the firearm world, there aren't many air gun gunsmiths which means when your unit has an issue you will likely be without it for months, not days.
Maybe it's time to reconsider that 15 mile drive.