I sent my wildcat in for repair and its been about 6 weeks and I have heard nothing. I emailed them asking for an update and I have gotten no response. Is this normal or a covid thing? To make things worse my new impact has a problem with the regulator gauge, I just noticed it today (its reading 0bar). there is no drop in performance so I assume the gauge crapped out and everything is still functioning fine. The main pressure gauge is still fine so at least there's that.
Issues getting ahold of someone at FX repair center
- Thread starter Tkristbaum
- Start date
Did you call 866-639-0772? Leave them a message, they're pretty good at getting back to you.
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I have been dealing with issues on a WC myself. But I have had 0 issues contacting them. Have e-mailed and gotten response within a day. Have called, and have gotten an immediate answer and transferred to repair tech on the spot. The WC, that’s another story....coming soon to a review near you.
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Not normal, they are usually relatively responsive. In contrast to making contact with Daystate or Steyr, which is impossible. The good news, FX support is usually responsive; the bad news, you're probably going to need it.
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I didn't call, I have poop service at my house so I have been emailing them, heck I even sent fxusa a pm on here and no response on that one either
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I have found them extremely responsive on the one occasion I had to contact them for something. However, it is the weekend, so I would be surprised if you got an answer to any PMs or emails until at least Monday.
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Hi,
we have sent you a reply via direct message about someone reaching out.
regards,
FX Airguns USA
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So fxusa pm'd me and said they would have someone contact me..... no one did.
I called fx during there normal business hours and had to leave a message. I gave them my RM number and phone number and still no call back!
I called fx during there normal business hours and had to leave a message. I gave them my RM number and phone number and still no call back!
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Good morning, customer service does not show any records of a voicemail or an email response. If you can email us at [email protected] and leave us your name with a brief description of your gun we will be more than happy to give you an update.
Best Regards,
FX Airguns USA
Best Regards,
FX Airguns USA
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Our customer service just found your email. Ernest will be contacting you today.
FX Airguns USA
FX Airguns USA
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