Wonderful! I wasted $30 mailing back the Av Avenger .25, for leak fix and it comes back with only 1200 psi in the tank after supposedly filling it and letting it sit overnight to ensure no leaks, then mailing it back to me. It took a week to get here and it's sitting at 1200 psi! WTF!
Obviously, Air Venturi could give a crap less that they sold you a sure-to-fail product, they know without a shadow of a doubt the poppet is bad, will make you eat the charge to send it back, and then not fix it and try to make you believe it's fixed. I haven't refilled it or shot it, nor run it over the Chronograph, but was told in the note sent back that it was tested and no power drop, all seals were replaced, and no leaks overnight before shipping it back to me.
I had a power drop running the 33.95 gr MKII's which were running around 870 fps, the power dropped off to the very low 800's and high 700's with the same pellet. Ok, I get some power drop when the gun settles in, but that's more than a drop from settling in, that's a problem. Then of course I got the wonderful air leak. Apparently, they forgot to mention that they couldn't replace the poppet or valve if there was an issue because they don't have the parts yet had me send it back anyway. The note says all the seals were replaced, power was fine, and no leaks. I haven't even aired it back up yet, I've been stewing and steaming over it for a few hours now. The only way to fix this thing is aftermarket parts, they could have told me that at the beginning instead of wasting my time and money to get a leaking gun back, not sure if anything at all was done to it so I haven't filled it and tested it yet because I may pop if it's still running the way it was when I sent it to them.
So, the moral of this story is, "Never buy an Air Venturi gun and never expect them to honor the warranty on anything." That's what I've learned and I'm sticking to it. I'm not speaking out of anger, I've taken a few hours to cool off at this point, but I will not waste another second on them wasting my money and time as if it's theirs to send me back a gun that may be leaking worse than when I sent it to them the first time, just nonsense, horrible repair service with horrible company morals. I think the part that makes me the angriest is that they were not gonna fix it in the first place, they know they didn't carry the parts, knew more than likely what the issue was, yet had me send it to them anyway, that just makes me so mad, and if this weren't a forum that I have to mince my words I'd be spewing paragraph after paragraph of choice words of what I think about the whole mess.
Not so happy!
Obviously, Air Venturi could give a crap less that they sold you a sure-to-fail product, they know without a shadow of a doubt the poppet is bad, will make you eat the charge to send it back, and then not fix it and try to make you believe it's fixed. I haven't refilled it or shot it, nor run it over the Chronograph, but was told in the note sent back that it was tested and no power drop, all seals were replaced, and no leaks overnight before shipping it back to me.
I had a power drop running the 33.95 gr MKII's which were running around 870 fps, the power dropped off to the very low 800's and high 700's with the same pellet. Ok, I get some power drop when the gun settles in, but that's more than a drop from settling in, that's a problem. Then of course I got the wonderful air leak. Apparently, they forgot to mention that they couldn't replace the poppet or valve if there was an issue because they don't have the parts yet had me send it back anyway. The note says all the seals were replaced, power was fine, and no leaks. I haven't even aired it back up yet, I've been stewing and steaming over it for a few hours now. The only way to fix this thing is aftermarket parts, they could have told me that at the beginning instead of wasting my time and money to get a leaking gun back, not sure if anything at all was done to it so I haven't filled it and tested it yet because I may pop if it's still running the way it was when I sent it to them.
So, the moral of this story is, "Never buy an Air Venturi gun and never expect them to honor the warranty on anything." That's what I've learned and I'm sticking to it. I'm not speaking out of anger, I've taken a few hours to cool off at this point, but I will not waste another second on them wasting my money and time as if it's theirs to send me back a gun that may be leaking worse than when I sent it to them the first time, just nonsense, horrible repair service with horrible company morals. I think the part that makes me the angriest is that they were not gonna fix it in the first place, they know they didn't carry the parts, knew more than likely what the issue was, yet had me send it to them anyway, that just makes me so mad, and if this weren't a forum that I have to mince my words I'd be spewing paragraph after paragraph of choice words of what I think about the whole mess.
Not so happy!