I had a good experience with them when my NEW BT65SB Elite QE couldn’t hit a barn at 20 yards, I explained that I had not touch the airgun except for trying 4 differant scopes and it still was way off, they had me send it in and it turned out I had a bent barrel/shroud and they replaced the whole airgun and now it shoots just fine out to 100 yards and with that said...
Is it not cocking all the way back ? that last 3/8 - 1/4 inch can be a bear with the bigger caliber even the .25 is hard to cock all the way back so with that said I don’t know why they wount let you send it in if it’s NEW and you have not made any changes to the trigger or the airgun itself, I do know if you make changes to the Hatsan they are more reluctant on letting you send it in for warranty work, they will normally charge you for repairs if you did anything to the airgun.
What exactly is it doing or not doing out of curiosity?
So you put the round mag in and locked it in place with the lever and it will not cock, right ? if it’s brand new never been touched they should let you send it in and they will check it out and fix it under warranty.