Yes, it has 5 year warranty and I thought Pyramyd helps out for a year after purchase. But turns out it is 60 days from purchase. When it broke the first mag he told Pyramyd and they sent another. Then he ordered 3 more himself.@EmptyTin_Tim Your friend should send that thing in to Crosman for a diagnosis and replaced under warranty. They should shoot those weights of pellets just fine. I know there's been a select few with issues, but they are decent shooters for the most part. I've hopped mine up with porting, regulator, and spring pressures to the point of smashing magazines, so maybe he's just got the thing wound too tight.
It would be ideal for Crosman to diagnose and fix it and/or send a new one so they can fix a potential issue for the next generation of buyer's.
He never messed with springs just took it out and shot it then later shot again and it malfunctioned. That's awesome you are able to customize yours. Is that a Semi Armada or Semi Marauder?
The update is he followed your advice and contacted Benjamin. We will see what they do. Might be straight replacement or maybe they'll offer a swap to something else. If so might be a SAM but also could just do left bolt like other suggested on a normal Marauder.
We will see!
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