I ran out of elevation with my Hawke Sidewinder mounted on my Brocock Sniper HR. I explained all this in a previous post here on the forum. I never did talk with anyone at Hawke. We just communicated what happened and what I might do via e-mail. Immediately they authorized a return warranty repair or replacement. They also explained that over 90% of the time the scopes returned are not defective. I told them I wanted to work with it some more and see if I couldn't find a solution.
Today I received a package from Hawke that contained two shims that are supposed to give me 25-30 MOA similar to what I would get with no limit mounts. I hadn't asked for them. Hawke just figured out what the problem was and sent me a possible solution. No charge! No Shipping! That's customer service way beyond what might be expected. I just wanted to share a good experience with a supplier of scopes for air rifles. Further, Hawke and Utah Airguns both debunked the statement that some made on the forum that shims should be avoided and may cause damage to the scope.
Tomorrow I do the install. I may have to use the RTA but I am hoping the shims do the trick.
Today I received a package from Hawke that contained two shims that are supposed to give me 25-30 MOA similar to what I would get with no limit mounts. I hadn't asked for them. Hawke just figured out what the problem was and sent me a possible solution. No charge! No Shipping! That's customer service way beyond what might be expected. I just wanted to share a good experience with a supplier of scopes for air rifles. Further, Hawke and Utah Airguns both debunked the statement that some made on the forum that shims should be avoided and may cause damage to the scope.
Tomorrow I do the install. I may have to use the RTA but I am hoping the shims do the trick.