OK, let me start by saying I am not one to bad mouth anyone. I always give the other person the benefit of the doubt as I know there are usually unseen factors at play but I'm having a real issue keeping my cool with Hatsan USA. Make a long story short I purchased a new AT44 Tact. Received the gun looked great. Tried to tune and wouldn't group with anything I put through it. Dropped the FPS as all Hatsans come in way too hot for my liking and nothing. Contacted Hatsan, explained what was going on and asked to repair or refund my money. They sent me a return label and off it went! That was about 1 1/2 months ago. No communication form Hatsan. I have emailed about 5 times over the last 3 weeks and put 2 calls with messages and still nothing. No response from them at all, like they dropped off the face of the earth. I have always had a good experience with them in the past but don't understand why they can't update me now??? Am I missing something??? Not sure how to reach them to find out what's going on with my refund! Has anyone else had this type of issue with them and how did you end up getting a hold of them? This kind of experience will lose me as a future customer.