I received my Hatsan Jet 2 a week ago and it showed up with no air in the reservoir. I aired it up and tested it and everything seemed fine. The next morning it was down 60 bar. After 24 hours it was down 100 bar.
I contacted customer service. I got a response to check the bleed screw and that was it. After that they wouldn't respond. I filled out a service ticket, that was almost 4 days ago and still no response. Super frustrated. They seem to expect me to fix it on my own. Not winning any future business from me.
I spent quite a bit of time trying to locate leaks. I finally resorted to using soapy water. this revealed 3 different leaks. one where each reservoir meets the manifold, and then just after the manifold itself. Now I'm trying to decide about how to proceed, as I'll likely not have help from the company. I may start a dispute with the credit card company.
In the meantime, has anyone had this problem? I took the cylinders off and I'm thinking I'm going to need some tools to get to the o-ring (which I don't have a replacement for). Also the manifold has 4 Allen screws that seem to be loctited in, worried I'm going to strip it. I really wish they'd just send me a new tank. It looks suspiciously like there was a machining defect on the mating surface of the manifold where it contacts the cylinders, and it may have been dropped during assembly as there are some gouges.
Really disappointed in hatsan quality control. Customer service is dead. This was purchased directly from HatsanUSA.
I contacted customer service. I got a response to check the bleed screw and that was it. After that they wouldn't respond. I filled out a service ticket, that was almost 4 days ago and still no response. Super frustrated. They seem to expect me to fix it on my own. Not winning any future business from me.
I spent quite a bit of time trying to locate leaks. I finally resorted to using soapy water. this revealed 3 different leaks. one where each reservoir meets the manifold, and then just after the manifold itself. Now I'm trying to decide about how to proceed, as I'll likely not have help from the company. I may start a dispute with the credit card company.
In the meantime, has anyone had this problem? I took the cylinders off and I'm thinking I'm going to need some tools to get to the o-ring (which I don't have a replacement for). Also the manifold has 4 Allen screws that seem to be loctited in, worried I'm going to strip it. I really wish they'd just send me a new tank. It looks suspiciously like there was a machining defect on the mating surface of the manifold where it contacts the cylinders, and it may have been dropped during assembly as there are some gouges.
Really disappointed in hatsan quality control. Customer service is dead. This was purchased directly from HatsanUSA.