Hatsan flash qe

So I ordered some stuff from hatsan usa last week, and my stuff still hasn't even been shipped out, I sent a few emails over the course of this week asking when they would be shipped out and never gotten a response from them about it. I found the stuff alot cheaper elsewhere since it's taken so long and asked since they still have my stuff and my money if I could return it. Is this normal for it to take so long for them to ship? I really feel like since I have asked them that they are taking there sweet time sending it. I have never waited so long for a company to send the stuff I paid for, is this normal from hatsan?
 
Thank you for the response, I think that's what I'm going to do especially since I had to go to another website and order the stuff I needed, that has me REALLY UPSET! They did help me with another issue I had, so I know they were getting my emails! I politely asked in my last email for them to cancel my orders since I had to buy it from another company. I really thought I had found a good company here, and if they would have just let me know what was going on then I would have had an idea of when I was gonna get it.